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Question

Issues deleting Smart Gser Groups

  • March 6, 2026
  • 3 replies
  • 24 views

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I am having hard time deleting smart user groups, I get the spinning wheel when I click on delete. The groups are empt. So annoying!

 

3 replies

Ecco_Luke
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  • Valued Contributor
  • March 6, 2026

Are you on-prem or cloud?

If the latter, open a new private window and see if you can get on the parent node (one * in your tab) or the child node (two ** in your tab). Whichever node you’re on in that screenshot where it’s not working, refresh the private window until you get to the opposite node. Hopefully that will work 😊 

If not, is it happening on all Smart Groups? And have you tried deleting them via the Jamf API?


AJPinto
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  • Legendary Contributor
  • March 6, 2026

Providing you did the clearing cache and cookies thing and tried a different browser you probably want to call Jamf support. This could be a database issue. If you are comfortable with API you can try to use an API command to delete this group also.


Ecco_Luke
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  • Valued Contributor
  • March 6, 2026

Providing you did the clearing cache and cookies thing and tried a different browser you probably want to call Jamf support. This could be a database issue. If you are comfortable with API you can try to use an API command to delete this group also.

 

Support will walk them through these very steps and mine before touching anything in the DB.