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Question

Issues with Recon

  • November 7, 2011
  • 4 replies
  • 22 views
A
  • Anonymous

I am running into issues running recon on several machines. Recon does not complete; I get a prompt that states:

"Recon failed during the submit process

This will fail if the JSS has an invalid certificate but the "This JSS has a valid certificate installed" check box is checked in the JSS. There may be other causes as well."

Most machines run recon with the JSS without this error. Is anyone aware of a resolution to this prompt?

Thanks for your help,

Jason Butler
Mac Admin - Client Systems
Information Services
Cincinnati Children's Hospital Medical Center
jason.butler at cchmc.org
513.803.6504

    4 replies

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    • vk1068
    • New Contributor
    • October 16, 2012

    I have been unable to use recon since our Jumpstart. I get the following message. Can anyone help?

    Recon failed during the submit process

    Recon failed to submit to the JSS. Downloading the JSS CA Certificate...
    There were (1) previous JAMF device identities found on this computer. Removing...
    This computer was successfully enrolled to the JSS
    with the following device certificate:
    "SE49EE00F-4E96-51F4-9905-D579EAFC15C7"
    Failed to submit inventory
    Getting management framework from the JSS...

    There was an error.

    Error enrolling computer: Could not connect to
    the JSS. Status - 407

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    • gibson_lee
    • New Contributor
    • November 7, 2012

    I am still seeing this same issue, same error message. I wonder if anyone is going to respond?

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    • teknikal35
    • Contributor
    • January 10, 2013

    here is my recon 8.6.2 error, anyone having the same error, is there a solution, see attachment on a 10.8.2 workstation

    Recon failed during the submit process

    Recon failed to submit to the jss
    location accounts
    locating application details

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    • Andrina
    • Employee
    • January 10, 2013

    What are the chances the machines that are failing have CS6 with Adobe SpeedGrade.app on them? See https://jamfnation.jamfsoftware.com/discussion.html?id=5775

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