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Issues with Self Service and 10.10.3

  • June 1, 2015
  • 3 replies
  • 31 views
R
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Hello everyone,

I'm testing 10.10.3 as we planned on deploying it over the Summer to faculty. I am currently unable to open Self Service. It just bounces on the dock. I've removed Self Service from the computer and re-downloaded it from the JSS. It will work fine, but then it will begin to have issues. I've removed the framework and re-enrolled my computer and it continues. It also happens on another machine I have so I believe it's not a problem with my machine. Has anyone encountered this? Is this a known bug that I'm missing? Thanks!

    3 replies

    J
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    • Josh_Smith
    • Contributor
    • June 1, 2015

    I haven't seen that one....Self Service is working for me in 10.10.3. You might want to check logs here:

    ~/Library/Logs/JAMF/JAMFApplications.log
    R
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    • rhoward
    • Author
    • Contributor
    • June 1, 2015

    Yeah, the logs aren't catching it. I opened it 5 minutes ago and nothing is in there:

    2015-06-01 10:12:50 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Loading webpage "https://casper.friendsseminary.org:8443//selfservice2/index.html?en0=b8.e8.56.0d.5c.18&en1=32.00.13.48.60.00&uuid=D4BE06BB-BFB5-5EF7-A765-332319412960&day=mon&clientHour=10&clientMinute=12&networkRequirements=Unknown&localUsername=rhoward&ssVersion=9.72"
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Adding Plugin: EduBlogs
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Adding Plugin: Google Drive
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Adding Plugin: Reserve-A-Lab
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Adding Plugin: Library Catalogue
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Adding Plugin: Friends Seminary Website
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Adding Plugin: Haiku Learning
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Adding Plugin: Friends Seminary Help Desk
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Adding Plugin: Moodle
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Adding Plugin: ADP Payroll System
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Adding Plugin: MyBackpack
    2015-06-01 10:12:51 <com.jamfsoftware.selfservice>: Adding Plugin: Room Reservations
    2015-06-01 10:13:00 <com.jamfsoftware.selfservice>: Search For "macbook"
    2015-06-01 10:13:00 <com.jamfsoftware.selfservice>: Searching for: macbook

    That was at 10:13 am EST. It's currently bouncing as I write this trying to open.

    bentoms
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    • bentoms
    • Hall of Fame
    • June 2, 2015

    @rhoward that's quite a few plugins you've added.

    Perhaps try removing one of them locally & seeing if that stops the hang?

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