There is a way..

Use the following link which will get you to the release notes of the current Jamf Pro version:

https://learn.jamf.com/bundle/jamf-pro-release-notes-current/page/New_Features_and_Enhancements.html

From there use the search function in the top right corner.

• All content > check the boxes for Jamf Pro and Release notes
• Delete the search filter "This Publication"
• Search for your PI#

Please make sure to search for the whole PI number, otherwise there will be no results.

This will give you the option to search for PI's through different Jamf versions in one place.

PI110818 is a total mystery.

Jamf has referenced this number a few times, but if you search for it there's no chance to get any informations.

• Jamf ID Login > Known Issues > no reference for PI110818
• Jamf release notes > Search through the last 25 versions > no reference for PI110818

Found a slack message (from December 2022!) where one user opened a support case with the following answer:

"Please be informed that our sustaining team has opened a product issue for the bug and indeed it's gonna bw looked with future upgrades of Jamf.
PI110818: Handle the un-enrollment/re-enrollment scenario for installers
As a result Re-enrolled computer is still marked with installed status for application that was removed from the computer when it was unenrolled"

.. very strange.

Same problem for me, new machines are fine but machines that have been in JAMF and erased won't install any App store apps. 

People have been complaining about this for years yet there is no resolution. Disabling and enabling hasn't been a reliable fix for me.

I am beginning to wonder if Jamf is even present in these forums. They seem to be to busy posting on Linkedin about staff stories and JNUC. Just give us a button to manually force an app install and proper logs like everyone is asking for. 

Last reply from Jamf Support:

"If your instance is actually hitting the issue documented under PI110818, as I can see in the notes of our Product Team, it should be resolved in Jamf Pro 10.48. Until the version is released, you can try the following workaround identified by our team:

Disable deployment of apps, wait 15 min and enable it again. Re-enrolled computer is checked once again and it should get the missing app.

Please let us know if the workaround works in your case. Thanks in advance for testing."

.. so hopefully it will be fixed with Jamf Pro 10.48 - fingers crossed.

I am on 10.48.1 and the issue is STILL happening.  All MS Office apps we deploy via Mac Apps in Jamf are not allowing users to install on Macs that have been previously deployed/erase and install/repurposed in our environment. 

This is happening on M1/M2 macs in our environment that are repurposed..

I noticed this AFTER we started repurposing ours.. you are right. First deployment, no problem. Second deployment = problem.

just a thought.. how's your re-enrollment settings? I've not seen this and we have this setting:

Ours matches yours.

ignore

Ours is the same too

I'm running Jamf Pro 10.49 on-prem and am seeing the same thing.  I have cancelled them in History > Mac App Store Apps > Pending Apps, ran recon, and they all come back on the pending tab with the status of "Installing" but they never install.  I can't get them to install at all.  They are all M1 iMacs and half of them installed the two apps I'm trying to push without issue and the other half are stuck like this.  Anyone know what else I can try?

Facing the same exact issues after we got upgraded to 10.49. It used to be working half-wonky but it was working. It seems after the upgrade to 10.49 is Zero deployments oveerall.

Apps would show as Pending/Installing but they sit there for days and the apps are not installing. It is super frustrating. I have the issue for both Apple AppStore and Jamf Catalog deployments.

If anyone finds a solution please drop a note.

I am having this same issue in Pro 10.50. None of our JamF App Catalog apps will install. We have tried all steps in this article, and still nothing. OneDrive, Teams (work or school), Citrix Workspace, Google Chrome, and Zoom never install. We have a few users reporting install after about 4 hours of sitting there doing nothing. It's almost like the apps won't install until the server check in. I can't figure it out. Have a case open with JamF on this.

Just noticed any app where the Media Source URL is a zip file, the program doesn't install.  I opened a ticket to see what support says. (example: https://az764295.vo.msecnd.net/stable/f1b07bd25dfad64b0167beb15359ae573aecd2cc/VSCode-darwin-universal.zip) 

I was having problems with Google Chrome being inconsistent and not working but, not anything else we were just updated to JAMF Pro 11 (Cloud) it did not star working but i deleted and recreated it and it worked 

Are others still having this issue?

This issue is consistently happening for us. I noticed in each case, the computer does not appear anywhere in the Deployment Status tab, despite having the app applied to All Managed Clients (and when running a report for that Group, the computer does show in the list). I suspect Jamf Pro just doesnt promptly update the qualified computers list in the Deployment Status tab. 

Curious if anyone has had any luck with any config changes. I opened a support case but got nowhere.

Hi everyone,

Was there any update on this issue? I am running into the same problem, unfortunately. :(

Hi together, 

First, a happy new year. 

Jamf App catalog has never worked for us.

Now even Apple Business Store VPP deployment isn't working anymore with Jamf Pro 11.1. 

Great work, I could cry the whole day!

Cheers

We ended up switching to using Installomator, havent looked back since. It seems kinda intimidating at first but once you have it working it's super straightforward. I used this vid as a guide to get started https://www.youtube.com/watch?v=p2J6fTQXIwU

We are on JamF Pro 11.2 now, and we are still having this same exact issue. Microsoft Teams, Google Chrome, Citrix, all will flat out not install. We've submitted log file after server report after Pro summary and still can't get any answers from JamF. Hopefully with the upgrade to 11.3 and the change from 6 hour reporting to 30 min, we might see some relief?

We are currently on 11.3 and I have been talking to Jamf support for the past few days. It seems they have either no idea of what I'm talking about or how to go about fixing this issue. Any updates on any of your ends? Maybe someone found a fix that their support team couldn't. 

I figured out a work around! All of our new computers worked perfectly fine. We were only having issues with ones that we would be re-enrolling. To fix this, before you re-enroll the computer, go into the device management settings in Jamf and completely delete it out of the system. Once you re-enroll it everything should install the way it would with a new computer. At least this is what worked for us. This is because there is a bug where even though we have it set to remove everything during re-enrollment, the computers were still marked with the installed status for the applications that were trying to be installed.

I hope this helps!

- Someone who just won a battle he's been fighting for too long

Yes, we noticed this issue as well. In addition to this issue, FileVault was also causing a problem at it wasn't enabling correctly. We had to switch up how we were deploying FileVault in that, we had to have both a config profile and a policy. One to enable FileVault, and one to set the settings for it and escrow it back to JamF. Once we worked out our FileVault, the JamF App Catalog apps started deploying again.