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Greetings,

We are starting our setup for Jamf Connect and so far the login window is working, though on one M1 Mac Studio, it keeps asking for password verification each login. I read in another thread that is firmware issue?

My main question is that we are having issues with the Connect App not loading. It seems to work sometimes but most times it loads we get the attached image. App with empty menu items.

I can upload the plist from the config file if needed. But I'm at a loss for how to fix the issue.

can you show your configuration please? dont forget to redact it tho on the sensitive parts

can you show your configuration please? dont forget to redact it tho on the sensitive parts


this is the plist for com.jamf.connect:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Appearance</key>
<dict>
<key>MenubarIcon</key>
<string>/usr/local/JamfConnect/JamfConnect_Icon.png</string>
<key>MenubarIconDark</key>
<string>/usr/local/JamfConnect/JamfConnect_DarkIcon.png</string>
</dict>
<key>CustomMenuItems</key>
<dict>
<key>gethelp</key>
<string>Open Help Desk</string>
<key>getsoftware</key>
<string>Open Self Service</string>
</dict>
<key>HiddenMenuItems</key>
<array>
<string>preferences</string>
<string>shares</string>
<string>quit</string>
</array>
<key>IdPSettings</key>
<dict>
<key>Provider</key>
<string>Azure</string>
<key>ROPGID</key>
<string>redacted</string>
<key>TenantID</key>
<string>redacted</string>
</dict>
<key>Keychain</key>
<dict>
<key>InternetItems</key>
<dict/>
</dict>
<key>SignIn</key>
<dict>
<key>AutoAuthenticate</key>
<true/>
<key>AutoOpenAppAtLogin</key>
<false/>
<key>RequireSignIn</key>
<true/>
<key>SignInLogo</key>
<string>/usr/local/JamfConnect/JamfConnect_Logo.png</string>
</dict>
<key>UserHelp</key>
<dict>
<key>HelpOptions</key>
<string>https://support.rbschool.org</string>
<key>HelpType</key>
<string>URL</string>
</dict>
</dict>
</plist>

<key>AutoAuthenticate</key>

      <true/>

      <key>RequireSignIn</key>

      <true/>

      <key>AutoOpenAppAtLogin</key>

      <true/>

try these keys


 

<key>AutoAuthenticate</key>

      <true/>

      <key>RequireSignIn</key>

      <true/>

      <key>AutoOpenAppAtLogin</key>

      <true/>

try these keys


 


i think i figured it out.  it was a derp moment. I checked the logs on one of the laptops and there was plist data i didn't add.  turns out that the config profile sending the license file had all the options turned on so it was messing with the app settings.  <facepalm/>

All appears to be working now.  Next test will be to add custom links.

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