Jamf Pro 10.27 Now Available

I was excited to read about enhancements to Self Service. But in actual action, I'm a lot less excited. The patch management process and the notifications are still jammed together, making things super-confusing for the user. I mean who asked for these to be combined?

Also. . .the branding changes look OK. So long as you don't try to put in a custom name, lest it be chopped off as shown here. Limiting the branding name to 16 characters is unreasonable, IMO. Consider. . ."university" is 10 characters.

Let's be honest... unless you are using Dark Mode, this Self Service app in it's default state even, is kind of an afront to the eyes.

The branding looks tacked on. The banner image requirement is so small, that displays larger 1080pixels wide or not using pixel doubling get a lovely patterned image when set to full screen. Why can't we add a transparent graphic or text over the banner image? (would totally solve my 16 character company name gripe)

Vertical tabs are not for every application. How about allowing some admin options to change the layout, or gasp user options.

I don't know that it looks that much more washed-out than in <10.27. Before it had the charcoal-colored bar across the top and the branding image wasn't that much bigger. In the new SS, I do not like how clicking on Notifications or History collapses the Browse section. My biggest complaint is still that Updates isn't broken out into it's own separate section and instead thrown into the worthless (IMO) Notifications section. Do people really go to SS for Jamf-related notifications?

Considering this is the most front-and-center user-facing part of Jamf Pro, the UI/UX really doesn't seem up to scratch.

Feature Request added - Stop Combining Updates & Notifications

When you make a major change which is going to impact the user facing applications, at least include an image of what this is going to look like in the admin guide! How am I supposed to communicate this change if I have no clue what it is going to look like or an example to send out? The Jamf Connect team has a decent example of how the elements of the Login customizations work and interact.

@davidi4 I agree. I wonder if they just expect everyone to be running a testing server.

Is there a public RSS feed that displays all updates when they are released for Jamf Pro?

I realized I'm running an old version of the JAMF tools on my laptop. I tried downloading the 10.27 tools and running them, but apparently I need Java 11 to install them? Is there an install guide for how to update to 10.27 tools?

I honestly don't know how they could have made Self Service already worse than it was, but here we are.

Is it possible to use the old Self Service after upgrading to 10.27?

IDK, I don't feel like its a big enough change to even warrant worrying about the impact too users. It looks pretty intuitive to me. In today's world with websites and Office changing its interface constantly, Jamf can do it once in a while and be ok :) IMO.

That said, the name cutoff thing is lame. Won't affect us, our name is only 4ch but still. It seems like the font should just get smaller to fit the entire name in there. I also think the banner cut off on the left side looks out of place. It almost looks "older" not newer.

one more thing, it still looks better than SCCM SOftware Center :)

@ScottSimmons IMO, the branding is a problem, but it isn't the problem - which is in Self Service there's nothing obvious telling users where to go to perform patch management updates. This was changed a few months back for reasons I don't think Jamf ever communicated. I'm not sure who thought it was logical to think a red dot in Notifications would be enough to direct people where to perform their app updates. It's hard enough to get users to go to SS and actually click to perform the updates as they've been coached. I don't need poor UI/UX choices on Jamf's part making it harder for my users to do the right thing.

To jamf's credit, there is a beta program where you can sign up at no cost and provide feedback on this stuff. Now, in this case I have no idea whether it would have made a difference but for those complaining, that's the real venue to address your concerns.

My opinion on Self Service: Follow the Apple Human Interface Guidelines or just copy the macOS App Store - where possible. I'd say this might be a step in the right direction (compare this version to current macOS App Store), but still needs some work.

Good work with the URL scheme to take users straight to Notifications (for Patching).

Please put patching in its own section with live/working dock icon number counts.

And yikes on the branding changes..

Does anybody know if the Azure AD integration is coming to Jamf Pro On-Prem?

Self Service Banner issues. Had to remove a branded image from the banner as it would stretch when the window is made larger. Tried getting past this by using a gradient that started with the SS background color and ended with the desired image. Enter dark mode... obviously that image isn't going to work. Tried using a transparent gradient in our Sandbox environment, but SS shows pure white behind the image in Lite mode and the dark gray fill of the policy boxes in dark mode which shows the hard line between the banner and the sidebar branding.

Having the banner pane background color in the app match the rest of the app would allow for using transparent gradients.

Puh I didn't expect that it will be worse than before

1. still with stretch wired branding wallpaper

2. browse with a file icon? (I'm pretty sure, no users expect to see files behind it - why do we have no different icons for apps, support, and bookmarks instead of folder icon)

3. bookmarks should be separated from Apps - now it's more confusing for employees to find stuff

4. the configuring process is still annoying for self-service because of stretchy wallpapers and different themes like dark/ light mode.

5. after almost three years with Jamf the self-service looks still like a beta app.

6. don't compromise the icon (company icon)

Browse feature is not displayed to some users, i dont know why.
Tried to reinstall it, it shows for a fraction of second and poof it's gone. Funny part, it seems to be there, if I click where it should be, Notifications and History are going down.

@hepvd We get the exact same issue. But, it's not on all Mac's (just about 50%). Open "Browse" and everything is gone.
Clicking on "Notifications", scroll up and clicking where 'Browse' should be then displays it again. I've taken off branding, re-enrolled Mac via web and deleted cache and launch demons. Still the same. Let me know if you come across a fix.

--- double post

So.. Anyone know how we can revert the look and feel of self service back to the pre 10.27 version... There may be some enhancements but it really lost a lot from the UX perspective.... ( 1 out of 5 stars.. would not recommend self service...)

https://www.jamf.com/jamf-nation/discussions/38117/jamf-pro-10-28-0-beta-now-available
There's a beta for 10.28. That may be a good place to supply feedback on Self Service. I'm not sure if they are expecting feedback on new features/changes they've implemented specifically in 10.28, but it certainly doesn't hurt to mention it in there.

Thank you so much for the feedback. Product, UX and Engineering are all reading your insights here and discussing next steps. I would like to take a small window to talk about some details mentioned in order to hopefully provide some clarity.

We are looking to improve the custom naming and exploring font size / number of lines in order to meet needs. As a suggestion, utilizing the secondary header only (keeping the main header blank) for the branding name will allow more characters and render centered next to your branding icon. The branding image historically had issues with zooming. When the screen was resized, the horizontal dimension in particular has given us some challenges technically. We are iterating both issues currently.

Thank you, also, for bringing up patch management. Based on customer research workshops, patch management events were assigned to our Notification feature. We want to work with you on enhancing the delivery of patches within Self Service and the details mentioned on this thread is helping us get there.

Appreciate the help on improving Self Service and that is in part of feedback. Again, thank you.

@tjhall sadly cant find any solution and thats clearly a graphical issue. I usually ask my users to user the search field or go through the Display menu and use the Previous section.

@hepvd Thanks for letting me know. Yes, I've tried quite a few things as well. I presume you have the same issue, it's not all of them?
It's a weird one, if I click notifications then scroll up and then click on the side (where "browse" should be) then it re-appears (only to go again after being clicked)