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We have identified an issue when using current and previous versions of Jamf Pro to upgrade devices to iOS 11.3. As a part of the MDM Software Update workflow, Jamf Pro will monitor the status of that update. Devices upgraded to iOS 11.3 are returning a new response that does not match Apple’s documented protocol. This response will cause the device to remain in a failed loop, which prevents it from receiving further commands.



We are working on a maintenance update for Jamf Pro 10.3 that will handle the new response from iOS 11.3 devices and prevent this failure. We recommend that organizations avoid using the MDM Software Update workflow to upgrade devices to iOS 11.3 until this maintenance release is available.



Any devices that did go through this MDM Software Update workflow should have their MDM communication restored after upgrading to this maintenance release of Jamf Pro 10.3.



This release will be available in the coming days to all on-premises and cloud customers. We will communicate in a future email when you can download the installers on Jamf Nation. The cloud upgrade, still scheduled for April 14th, will receive this maintenance release as well.



Please reach out to your account representative if you have any questions.

Hi @michael.devins, anything further on this?



Cheers,
Pat

We have notice when sending an Enrollment Invitation that the new invited iPad receives Self Service but it is not able to connect. (Pic 1) This invitation also causes the iPad's to request updating its AppleID See Pic 2 ... Also ALL our 900 apps are "Pending - Unavailable to Install" in management pane. We are on premise JAMF PRO 10.2.2-t1520356605 running in a VM Windows 2012 R2 server and iPads 11.3



Hope you guys correct this soon as my 5000K+ iPads are creating a gigantic pending back-up..and logging exploding





Also with 10.3 self service apps that are made to be available to self service only install by themselves after a wipe if they were installed initially. I work in a hospital and we deploy iPads to every room for the patient and then in turn they are wiped on patient discharge. If a patient installs say "Hulu" from self-service and the patient is discharged, that tablet is wiped. When a new patient is admitted and enrolls the ipad Hulu is automatically installed on the iPad despite it being set to available in self-service only and not an automatic install.



Also, in 10.3, Change Management doesnt function as when you click "Details" it either doesnt load or it flashes for a second and goes away.



Seems like there are alot of issues with 10.3 that shouldve been discovered in testing. The automatic install of self service apps is a bit ridiculous imo.


@CSNavigateurs I'm also seeing the same errors on my web apps behind a load balancer. So I grabbed a packet capture and found the problem they spoke about. I think at this point we need to wait for that maintenance release.

@miregan We have found the same issue with apps reinstalling after a device wipe. However- it doesn't seem to be consistently getting ALL apps from what little testing I've done- just some of them.... Is that what you are seeing?

Today, we released Jamf Pro 10.3.1. See discussion and release notes for full details.

@snourse I am seeing all apps that were installed prior being reinstalled. I have been told by jamf support that the workaround is to delete the devoceninventory or wipe the device twice. Both of which are crap workarounds in my scenario given that he wiping of he device is handled automatically by the hcl. How jamf can make self service completely worthless is beyond me. I hope it’s fixed soon.

Is there any news on when JamfCloud subscriptions get this update ?



We are an EMEA based Tennant and we are still on 10.2.2 and could really do with this update

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