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Question

Jamf recon stalls / stuck at Locate Hardware Information

  • April 4, 2025
  • 3 replies
  • 200 views
G
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Hi Everyone

I'm getting "Locate Hardware Information" stuck on one macbook air M4 laptop whilst tring to execute sudo jamf recon, i followed the steps and instructions found on https://community.jamf.com/t5/jamf-pro/jamf-recon-stalls-at-locate-hardware-information/td-p/315285 and https://community.jamf.com/t5/jamf-pro/recon-hangs-on-locating-hardware-information/m-p/284704 but when we execute the "sudo launchctl kickstart -k system/com.apple.softwareupdated" it fails with the error "Could not kickstart service "com.apple.softwareupdated": 150: Operation not permitted while System Integrity Protection is engaged". We then tried deleting the /Library/Preferences/com.apple.SoftwareUpdate.plist configuration file and restarting but that didnt work either. Anyone else have the same problem and or know how to resolve this?

OS: 15.4 but this also happening on 15.3.2 as well
Jamf Pro: 11.15.2

    3 replies

    Shyamsundar
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    • Shyamsundar
    • Jamf Heroes
    • April 4, 2025

    On Settings -> Computer Management -> Inventory collection. uncheck the Collect all available software updates, instead use the below EA to get the software update details.

     

    #!/bin/zsh recommendedUpdates=$(defaults read /Library/Preferences/com.apple.SoftwareUpdate.plist RecommendedUpdates | wc -l | awk '{print $1}') if [[ recommendedUpdates -gt 2 ]]; then echo "<result>True</result>" else echo "<result>False</result>" fi
    AJPinto
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    • AJPinto
    • Legendary Contributor
    • April 4, 2025

    If you run jamf recon verbose where is it hanging? Im figuring on an Extension Attribute and verbose recon should tell you which one.

    A
    • ahmedlamami
    • New Contributor
    • November 21, 2025

    On Settings -> Computer Management -> Inventory collection. uncheck the Collect all available software updates, instead use the below EA to get the software update details.43321i4CBAB016FF57A922.png

     

    #!/bin/zsh recommendedUpdates=$(defaults read /Library/Preferences/com.apple.SoftwareUpdate.plist RecommendedUpdates | wc -l | awk '{print $1}') if [[ recommendedUpdates -gt 2 ]]; then echo "<result>True</result>" else echo "<result>False</result>" fi


    Hi Shyamsundar

    We running macOS 15.7 and we still have this issue where random devices stop check-in and update inventory. 

    Jamf Recon and Policy hang on these devices 

    67301 root               0.0  0.1       29:27 /usr/local/jamf/bin/jamf recon

    67437 root               0.0  0.1       28:53 /usr/local/jamf/bin/jamf policy -stopConsoleLogs -runOnQueue -randomDelaySeconds 300

    When running “sudo jamf recon -verbose” on this device, i dont see any issues

     verbose: Finding CoreStorage information...
    Locating hardware information (macOS 15.7.2)...
     verbose: Device is BLE capable: no
     verbose: Device is SIP protected: Enabled
     verbose: Checking AD status...
     verbose: Gatekeeper status: App Store and identified developers
    Submitting data to https://xxxx.jamfcloud.com/...
    <computer_id>187</computer_id>
     verbose: Removing old application usage reports...
     verbose: Removing existing launchd task /Library/LaunchDaemons/com.jamfsoftware.task.bgrecon.plist…

    Disabling “Collect all available software updates” would help in our case ?

    Also is there any Pi going for this issue on macOS 15 or later.

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