Return to Service is working well for our loan devices, but unfortunately we can no longer use the Jamf Reset app as it destroys the necessary wifi profile. The app has been a great time saver when returning devices, and we’d like it back in servic.
We should be able to modify the app config with something like
<key>ReturnToServiceEnabled</key>
<true/>
Tried that and it didn’t work. Has anyone had success with this?
We’ve been using it for a while now with a set of iPads for substitute teachers. Our app config looks like this:
<key>rts_wifi_config_profile_id</key>
<string>179</string>
It points to a config profile with the ID of 179.
There is a PDF guide here https://s3.us-west-2.amazonaws.com/jamfse.io/Jamf+Return+to+Service+-+Guide.pdf which we used to set it up. I can’t find it on JAMF.com
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