+3Return to Service is working well for our loan devices, but unfortunately we can no longer use the Jamf Reset app as it destroys the necessary wifi profile. The app has been a great time saver when returning devices, and we’d like it back in servic.
We should be able to modify the app config with something like
<key>ReturnToServiceEnabled</key>
<true/>
Tried that and it didn’t work. Has anyone had success with this?
+20We’ve been using it for a while now with a set of iPads for substitute teachers. Our app config looks like this:
<key>rts_wifi_config_profile_id</key>
<string>179</string>
It points to a config profile with the ID of 179.
+5There is a PDF guide here https://s3.us-west-2.amazonaws.com/jamfse.io/Jamf+Return+to+Service+-+Guide.pdf which we used to set it up. I can’t find it on JAMF.com
+5
Jamf Reset - soft reset or hard reset but no Return to Service
Jamf Return to Service - RtS but no soft reset option.
So if you’re using Return to Service on your devices, my advice would be, don’t deploy Jamf Reset. You’re achieving the same thing of the hard reset but Jamf Reset isn’t going to get it returned to service the way you want.
Is there a reason why you are deploying both to the devices?
+3Thanks for all your helpful replies. Testing in earnest now (Jamf Return to Service, not JAMF Reset).
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