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JAMF SCHOOL - Teachers not seeing there classes

  • September 30, 2022
  • 6 replies
  • 105 views
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Looking for some help please as - I am not getting any help with Jamf Support at this moment and the case is at a HIGH level. We are new to Jamf School this year and transfer over from Securely MDM.  The issue is Teachers are not seeing any of the default settings in the JAMF TEACHER APP - Nor are they seeing their classes.  We are a school district made up of 5 buildings - ALL SIS info is imported into ASM from Infinite Campus - Teachers and students are assigned their correct building in ASM and the class right now shows 25 students and an instructor that class. Also, everything looks to be right as the groups and classes are set up correctly in JAMF SCHOOL but when the teacher opens up the JAMF TEACHER APP nothing is showing in their layout. 

 

Here is what i see or I think it is an issue - Organization - Settings - ASM - Sync Settings - there is a box to be checked under that setting called "ALLOW TEACHERS in ASM to use JAMF TEACHER - When I select that - I get another drop-down box - but nothing is in it to select.  As none of the teachers are actually in the main district container sort of speak - they are in their actual physical building where i have put all the ipads. and where all the classes and groups are assigned from IC to ASM.   Do any other schools have this issue and how did you fix it?

 

Please advise as soon as possible - as this issue has been going on 

    6 replies

    Fluffy
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    • Fluffy
    • Honored Contributor
    • September 30, 2022

    We don't use MAIDs with ASM, so take my advice with a grain of salt...

    It looks like you aren't seeing anything in the dropdown, because you may not have any user groups enabled to use Jamf Teacher. Try making a group with teachers following this (see step 6) and see if you can select them to make any progress.

    Also, do you see the classes show up in Jamf School under the Classes page? Note the source if you see any. I would imagine if the sync is happening, there will be classes synced from ASM.

    S
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    • seylerj
    • Author
    • New Contributor
    • September 30, 2022

    We don't use MAIDs with ASM, so take my advice with a grain of salt...

    It looks like you aren't seeing anything in the dropdown, because you may not have any user groups enabled to use Jamf Teacher. Try making a group with teachers following this (see step 6) and see if you can select them to make any progress.

    Also, do you see the classes show up in Jamf School under the Classes page? Note the source if you see any. I would imagine if the sync is happening, there will be classes synced from ASM.


    I think that is the issue - We have 1 main primary location TOP LEVEL - Muhlenberg School District - then we have 4 buildings under that - Muhlenberg Elem which is where all the users and groups and classes are imported to from SIS - IC to ASM then from ASM to JAMF School - MEC

     

    So at the top location no teachers are students are in those groups because the are at the lower level of MEC

    R
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    • RXavi94
    • New Contributor
    • February 2, 2023

    Hi did you get it fixed? Im having same issues at my work

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    • sabrown
    • New Contributor
    • March 25, 2024

    I am having this same issue. One primary location and then 7 school buildings. I need one teacher group to enable Jamf Teacher, but none of my teachers are in the primary location. Does anyone have a solution for this? Thanks!

    A
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    • arts
    • New Contributor
    • May 6, 2024

    If you have multiple locations you have to make a User Group for Teachers in each location.  Example you had locations Kindergarten, Elementary and Secondary you would make groups KG Teachers for Kindergarten, ES Teachers for Elementary and SS Teachers for Secondary (You can name the groups anything you want).  For each of the groups, select the group and click edit and change the Status setting under Features > Jamf School Teacher to Allow and this should populate all synced classes for Teachers in each location.

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    • sabrown
    • New Contributor
    • May 6, 2024

    If you have multiple locations you have to make a User Group for Teachers in each location.  Example you had locations Kindergarten, Elementary and Secondary you would make groups KG Teachers for Kindergarten, ES Teachers for Elementary and SS Teachers for Secondary (You can name the groups anything you want).  For each of the groups, select the group and click edit and change the Status setting under Features > Jamf School Teacher to Allow and this should populate all synced classes for Teachers in each location.


    I actually contact Jamf School support and they had me create an All Teachers group manually at the top level and somehow, all the teacher just automatically get added. Then in settings I allow that group to use Jamf Teacher under the Apple School Manager settings.

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