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Hi All,


I'm working on a solution where customer managing MacBooks using Jamf Pro and having Zendesk ticketing tool. Upon reviewing the environment, found that traditional way of software request or installation is happening. I would like to understand that is that possible that can we integrate Jamf self-service with Zendesk, so that whenever user need of an application then user can request from self-service, and an application requires an approval Zendesk will raise a request on behalf of user and forward to concern member. If approval is not required, then application gets installed automatically from Jamf self-service.

This is more of a Zendesk question than a Jamf Question. Yes, Jamf supports what you are asking using the Jamf API. The question is if Zendesk supports API task sequences based on tickets. 


 


From Jamfs perspective you would give Zendesk API PUT access to computer groups, and ensure the computer group in question is in the scope for the software policy you want the user to install. Zendesk would need more access like the ability to read devices to know what devices to add to a group, but this is all very much possible on the Jamf side.


 


https://developer.jamf.com/jamf-pro/docs/jamf-pro-api-overview


https://developer.zendesk.com/api-reference/


 

@AJPinto Before posting this question I would thought so and assuming someone might implemented or did some kind of POC for the same. So that I can took their experience.. 

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