Some of our primary school students have just used the Jamf Student app to update all the apps on their iPads. The Jamf Student app updated, but now it's asking the students to log into the Student app with a .jamcloud.com account. Our students are 10 years old and do not have any online accounts, how do they now use the Jamf Student app if they aren't allowed a .jamfcloud.com account?
Question
Jamf Student app update requires online .jamfcloud.com account
+3
+12Have you tried to uninstall and reinstall the app via the App section in Jamf School? I haven't seen this happen to us (yet), so I'm just making a guess.
Greg Bobbett
It sounds like your Jamf Student environment may have shifted into requiring authentication, possibly due to changes in your Jamf School or Jamf Pro settings. The Jamf Student app typically doesn't require students to log in with a .jamfcloud.com account unless it's been configured to use Jamf Cloud Identity or similar authentication.
The Jamf Student app update now requires a valid online Jamf account to function properly. Without this managed account, students may not be able to access or use the app’s features for classroom control and device management.
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