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Jamf Trust Limiting Ipad

  • December 7, 2025
  • 1 reply
  • 82 views
kyzlynx

My daughter’s school causes to have the Jamf Trust app downloaded on her iPad 10th generation, and the school is currently only allowing it to update to iPadOS 26.01. However, even before the update, the iPad has started showing connectivity issues. After school hours, the school allows students to download and use personal apps, which would be blocked during school hours. However, when she uses apps such as TikTok, she often faces connectivity issues and signs saying “No Internet Connection”, even when the internet is completely fine. This still happens when the iPad uses her phone’s hotspot, or any other Wifi. Is it possible that the Jamf Trust app is messing with her internet connection?

Recently, her Discord app has faced many issues. After her iPad battery died and the iPad restarted last Wednesday, her Discord has been having connectivity issues. Moreover, after she logged out of the app, she has since been unable to log back in. Whenever she tries to log in, it says “Oops! You’ve caught an ultra rare error. This is probably our fault, so please try again or check our status page.” Trying to sign in with passkey leads to “Request has been terminated. Possible cause: the network is offline, Origin is not allowed by Access-Control-Allow-Origin, the page is being unloaded, etc.” Prior to her iPad battery dying last Wednesday, she had been using Discord with zero problems. Could it dying have something to do with this?

I’ve already suspected for a while that Jamf might be messing with the connection, but has anyone else faced this problem?

1 reply

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Hi kyzlynx,

Yes, Jamf Trust is very likely causing the connectivity issues you're describing. This is a known compatibility issue between iPadOS 26.x and Jamf Trust's On-Device Content Filtering (ODCF), and you're not alone in experiencing this.

What's happening:

Jamf Trust uses Apple's On-Device Content Filtering technology to filter web traffic directly on the device. When this filtering is active, it inspects all network traffic before allowing it through. The symptoms you describe — apps showing "No Internet Connection" while Wi-Fi is actually connected, and the issue persisting across different networks (home Wi-Fi, phone hotspot) — are classic signs of ODCF interfering with app connectivity.

The Discord error message "Request has been terminated... Origin is not allowed by Access-Control-Allow-Origin" is particularly telling. This error occurs when network requests are being intercepted or modified mid-stream, which is exactly what content filtering does. Discord and TikTok both use WebSocket connections and specific API endpoints that can be disrupted by content filtering, even when the apps themselves aren't explicitly blocked.

Why it got worse after the iPad battery died:

Jamf has documented a significant compatibility issue affecting iPadOS 26.1: when devices running Jamf Trust with ODCF are restarted (which happens when the battery dies and the device powers back on), it can cause connectivity problems. In severe cases, the ODCF gets into a broken state where it blocks traffic but can't properly filter it, resulting in "No Internet Connection" errors across multiple apps.

This issue has been acknowledged by both Jamf and Apple. Apple has released iPadOS 26.2 which reportedly resolves the core issue.

What you can do:

Since the iPad is managed by the school, you'll need to contact the school's IT department. Here's what they need to know:

  1. Update to iPadOS 26.2 — Apple has fixed the underlying issue in this release. The school should update their allowed OS version.
  2. Unhide Jamf Trust — If the school has Jamf Trust hidden via Screen Time, Kiosk Mode, or App Usage configurations, this can trigger the connectivity loss bug. Jamf recommends keeping Jamf Trust visible on devices.
  3. Check Time-Based Filtering — The school may have different filtering policies for "school hours" vs "after hours." If the filtering schedule isn't properly synced with the device's time zone, it might still be applying restrictive policies when it shouldn't be.

Temporary workarounds you can try:

Since you don't have admin access, options are limited, but these might help:

  • Completely restart the iPad (full power off, wait 30 seconds, power on)
  • If you can access Settings > General > VPN & Device Management, see if there's a Jamf Trust profile you can view (you likely can't remove it, but seeing its status helps)
  • For Discord specifically: try uninstalling and reinstalling the app, as the cached authentication tokens may be corrupted from the network interruptions

Reference for the school IT team:

Jamf has published official documentation about this issue: https://community.jamf.com/from-jamf-179/further-update-on-compatibility-issue-impacting-jamf-trust-hidden-app-mode-in-ios-26-1-56983

Hope this helps clarify what's happening! The good news is this is a recognized issue with a fix available.

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