Skip to main content
Question

JSS admin account has been disabled.

  • April 25, 2017
  • 8 replies
  • 35 views

Forum|alt.badge.img+7

hi guys,

as seen in screenshot below, my jssadmin account has been disabled. any idea how to enable it back?

8 replies

mhasman
Forum|alt.badge.img+22
  • Valued Contributor
  • April 25, 2017

Contact your system administrator :)
Seriously - is it your only admin account on JSS? No any backup/backdoor admin account?


Forum|alt.badge.img+7
  • Author
  • Contributor
  • April 25, 2017

We only have 2 accounts, 1 is for end user (standard or administrator level), and 1 for JSS admin account

I am the system administrator of JSS in this company and I'm totally clueless this account can be disabled as well.
I have 'Maximum number of failed attempts' policy turned on, and this particular end user once saw me logged in using jssadmin account, then he attempted to login and screwed up jssadmin account by entering wrong password


Forum|alt.badge.img+2

You can amend the user account within the MySQL database.
Select * from jamfsoftware.users;
This will list your 2 users.

Change the value in column 'privilege_level_type' for your user account to be '1' (keep a record of it's original value)
This will make that user an Administrator.
Login with that account and make the changes to your original Administrator account (or create a new one).
Don't forget to amend the user accounts 'privilege_level_type' back to it's original value.


Forum|alt.badge.img+8
  • Valued Contributor
  • April 25, 2017

You should not be logging into your management account. That account is for the JSS to perform management tasks on the computer.


Forum|alt.badge.img+11
  • Contributor
  • April 25, 2017

echo @jason.bracy ..


donmontalvo
Forum|alt.badge.img+36
  • Hall of Fame
  • April 26, 2017

Management Account Local Admin Account

(Or shouldn't be...unless you're completely off your rocker)


Forum|alt.badge.img+7
  • Author
  • Contributor
  • April 26, 2017

reading all the comments, and I realised I must be mad to use management account as local admin account.
Well, lesson learnt.

Thanks everyone for the input.


GoPats
Forum|alt.badge.img
  • New Contributor
  • January 23, 2019

Regarding Dinnerticketboy
"
Change the value in column 'privilege_level_type' for your user account to be '1' (keep a record of it's original value)
" what would be the mysql syntax?
SELECT user_id, privilege_level_type FROM users WHERE ldap_server_id='-1';
I get an error on trying to update MYSQL 5.6
UPDATE users SET privilege_level_type=‘1’ WHERE user_id = '1';