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Question

Just got this error caching Adobe CC

  • October 6, 2014
  • 10 replies
  • 17 views
B
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has anyone seen this and have an idea of how to remedy it? Seems to only be doing it on machines that are caching the package over a wireless connection.

cp: /Volumes/CasperShare/Packages/Adobe_Master_Lab_Install.pkg.zip: Input/output error
cp: /Volumes/CasperShare/Packages/Adobe_Master_Lab_Install.pkg.zip: could not copy extended attributes to /Library/Application Support/JAMF/Waiting Room/Adobe_Master_Lab_Install.pkg.zip: Bad file descriptor

    10 replies

    N
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    • nessts
    • Valued Contributor
    • October 6, 2014

    i see that a lot on laptops, people close the lid, disconnect before the cache operation is done, clear the logs and hope they stay connected long enough next time they connect.

    L
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    Watch out for this when having caching issues:

    DMG mounted successfully as volume on device .
Installing Package pkgutil from mount path ...
Error: The package (pkgutil) could not be found.
There was an error installing the package. Exit Code: 1
Unmounting disk ...
hdiutil: detach failed - No such file or directory

    Sometimes I have to clear the cache before my Adobe products will install again:

    rm -rf /Library/Application Support/JAMF/Waiting Room/*
      B
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      • bwcollins
      • Author
      • Contributor
      • October 7, 2014

      I will give it a shot with making sure the users are logged in the entire time the policy is running. Thanks for the advice.

      D
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      • dfarnworth
      • Contributor
      • July 15, 2015

      @bwcollins Did you find a solution to this in the end?

      We are seeing similar issue on all our DPs except our master.

      Many thanks
      Dan

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      • bwcollins
      • Author
      • Contributor
      • July 16, 2015

      I seem to have fixed most of the issues by going to an http dp. Hope that helps.

      C
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      • casper_admin
      • Contributor
      • August 2, 2017

      @bwcollins is the http working better for you? I was having alot issue with mine then turned it off.

      K
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      • kerouak
      • Valued Contributor
      • August 3, 2017

      With HTTP turned on, If there is a break in downloading, it should resume from the point at which it ended.

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      • bwcollins
      • Author
      • Contributor
      • August 3, 2017

      All of ours are on http now and we have seen almost no issues with the actual downloading of the packages.

      N
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      • nunnik
      • New Contributor
      • March 16, 2018

      Does anyone have a step-by-step on how to switch from APF DPs to http settings? We are struggling finding any information...

      C
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      • ctarbox
      • Valued Contributor
      • October 6, 2020

      @libertyuniversity Your cache clearing tip and commmand from way back in 2014 is still relevant today. I just used it after a policy failed, and it resolved the issue for me. Thanks

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