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Locating package receipts...

  • September 6, 2012
  • 12 replies
  • 57 views
L
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I've found one of the systems we have is not talking to our Casper server. It stopped two days ago. I can still ssh into the system and run recon. Below is the recon I ran. The recon gets to Locating package receipts... and stops.

Running it in verbose mode gets lots of information prior to Locating package receipts... and it just sits there.

Any hints at how we get the communication back up? Thanks in advance.

bash-3.2# jamf recon
Retrieving inventory preferences from https://ourserver:8443/...
Finding extension attributes...
Locating hard drive information...
Locating hardware information (Mac OS X 10.6.8)...
Executing Unix applications...
Locating accounts...
Locating applications...
2012-09-06 10:54:13.723 jamf[8065:903] CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.
Locating package receipts...

Best answer by Lhsachs

I tried a sudo jamf enroll on the system, and it got stuck at Locating Package receipts again...

This is a system I was planning to do an OS upgrade on, so, I pushed the OS Installer to the system and the user kicked it off. After the restart with the updated OS, Casper started talking again.

(I did not try the remove framework and then run the quick add - to see if that would have fixed the problem.)

    12 replies

    L
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    • Lhsachs
    • Author
    • Contributor
    • Answer
    • September 7, 2012

    I tried a sudo jamf enroll on the system, and it got stuck at Locating Package receipts again...

    This is a system I was planning to do an OS upgrade on, so, I pushed the OS Installer to the system and the user kicked it off. After the restart with the updated OS, Casper started talking again.

    (I did not try the remove framework and then run the quick add - to see if that would have fixed the problem.)

    G
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    • G-Lo
    • Contributor
    • September 24, 2012

    Running sudo jamf removeFrameworks, running quickadd pkg and running sudo jamf recon did not work for me. The solution that worked for me was to remove all items from /Library/Receipts and then run sudo jamf recon.

    C
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    • Cem
    • Contributor
    • February 6, 2013

    @ G-Lo I have some Macs that they are checking in but not reporting.
    I have put these in to smart group. I have created a policy scoping to this group running this command:

    mv Receipts/ ReceiptsOLD && jamf recon

    This way I don't loose the receipt info. As I may need to check the content later on and I may find the rogue receipt etc...

    R
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    • RobbG
    • Contributor
    • February 6, 2013

    I just ran into this problem a few days ago on a couple of Macs and after speaking with JAMF, we did end up clearing out the /Library/Receipts/ folder.

    donmontalvo
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    • donmontalvo
    • Hall of Fame
    • March 18, 2013

    Clearing /Library/Receipts works but you lose all your receipts history. Does Casper reconstruct the history?

    Don

    --https://donmontalvo.com
    donmontalvo
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    • donmontalvo
    • Hall of Fame
    • May 29, 2013

    Apologies in advance for reviving this thread, but we're having a problem with receipts info not being inventoried.

    Notice how JSS shows no receipts (no installs by Casper; no installs by Installer.app).

    Any idea how to fix this? Tried removing/re-installing QuickAdd, 10.6.8 Combo Update (latest), permissions repair...

    external image link

    external image link

    --https://donmontalvo.com
    donmontalvo
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    • donmontalvo
    • Hall of Fame
    • May 29, 2013

    Wow, I tried deleting the computer from JSS, doing anther removal/re-install and recon. Same, same...time to re-image. ;)

    --https://donmontalvo.com
    S
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    • smb_samba
    • Contributor
    • July 29, 2013

    Hey guys - sorry to revive again. I was actually having this exact same problem as I've inherited a pretty chaotic Mac environment. Many machines were not able to recon correctly and were generating bare-bones records in the JSS. Like everyone here, tried a disk repair, remove and re-add from the JSS, remove framework, etc... but none of that did the trick. It turns out within /Library/Receipts there were a ton of Office2008_en files that seemed to be the issue. I ran an mv Office2008* /private/tmp to test and recon worked flawlessly after that. Hopefully this helps someone!

    donmontalvo
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    • donmontalvo
    • Hall of Fame
    • July 29, 2013

    We ran into similar issues on Macs that didn't have Office 2008 receipts, I really wish there was a fix for this, rather than using a BFH. :)

    Don

    --https://donmontalvo.com
    S
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    • smb_samba
    • Contributor
    • July 29, 2013

    Sorry to hear that! I wonder if you could do something similar and see if there are any commonalities in the machines that get stuck in the Receipts section and see if you can find what's causing it. A real PITA though. At least the BFH works.

    E
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    • elislider
    • New Contributor
    • November 26, 2013

    I have also seen some machines complaining about Office 2008 receipts. I simply deleted all the Office 2008 receipts it was complaining about, and those particular errors went away. In cases where I took the opportunity to uninstall Office 2008 and install Office 2011, the removal of Office 2008 did not remove those erroneous 2008 receipts, so either way it would have required manually removing.

    E
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    • elislider
    • New Contributor
    • November 26, 2013

    I have also seen some machines complaining about Office 2008 receipts. I simply deleted all the Office 2008 receipts it was complaining about, and those particular errors went away. In cases where I took the opportunity to uninstall Office 2008 and install Office 2011, the removal of Office 2008 did not remove those erroneous 2008 receipts, so either way it would have required manually removing.

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