We migrated from on-premise Jamf Pro to Jamf Cloud, and recently some users cannot see the apps deployed from Mac Apps, while others can. We are using a single Smart Group, but we are puzzled as to why it does not appear on other machines, even on Zero Touch built devices.
Do you have any idea why this is happening? And can you advise me on where I can troubleshoot this? Thank you so much.
Question
Mac Apps (Jamf App Catalog) do not appear in Self Service
+2We're having the same issue on Jamf Cloud, users on newer Apple Silicon devices don't get some of "Jamf Catalog Apps" (i.e. Slack). All of the devices are in the same Smart Group.
For now we just install them manually, might need to go back to packaging and deploying them via Policies, which is a bummer.
+2I too am experiencing the same problem. All of a sudden the Mac Apps JAMF app catalop apps have all disappeared from self service only on newly imaged computers. But the already imaged computers the apps are available. Was there a solution found to this problem.
This has been an issue for more than a year now.
A manual workaround is to make the Jamf Apps appear in the Self Service is to
- Go to the Mac Apps
- Edit the App
- Turn off Deploy
- Save the app
- Edit the App
- Turn on Deploy
- Save the app
- Update Inventory on the new device
- The Jamf App should appear in the Self Service
But it’s quite annoying and not feasible to do this every time we ship devices to remote employees.
This has been an issue for more than a year now.
A manual workaround is to make the Jamf Apps appear in the Self Service is to
- Go to the Mac Apps
- Edit the App
- Turn off Deploy
- Save the app
- Edit the App
- Turn on Deploy
- Save the app
- Update Inventory on the new device
- The Jamf App should appear in the Self Service
But it’s quite annoying and not feasible to do this every time we ship devices to remote employees.
Thank you for the advice, we ran into this issue today and this resolved it. Definitely not feasible to do everytime.
This is usually caused by a scope, licensing, or enrollment-state mismatch after migrating to Jamf Pro Cloud. Even if the same Smart Group is used, some Macs may not properly meet the Smart Group criteria, may not have completed MDM enrollment, or may not have the correct VPP/App Store token assignment. Zero Touch devices can also fail to receive Mac Apps if Automated Device Enrollment (ADE) did not fully complete or if the device record was duplicated during migration. I would troubleshoot by checking: the Smart Group membership on affected vs working Macs, MDM profile status, Jamf binary/framework health, App Installers/VPP token validity, and logs in. Also compare one working and one non-working device in Jamf Pro → Computers → Scope/Management tabs to identify differences quickly.
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