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Mac can't connect with Printer Queue. Any pointers?

  • April 1, 2019
  • 4 replies
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Hi all,

Need some pointers as to how to diagnose network error when connecting to network printers.

I've been give a printer queue location. But no matter what I try, when trying to add this printer, I get the following error:

From Finder, I also tried connecting via
smb://server hostname/printer queue
ipp://server hostname/printer queue

Within the same company's network, when trying from a Windows laptop, the printer connection works.

So, I'm guessing it's a Mac thing. But what exactly is it that is blocking macOS from connecting to a Printer? So far I have tried to manually setup the network printer via System Preferences > Printers. I also tried JAMF Pro's Printer settings.

Best answer by tjhall

Can you connect to the queues via SMB?

Open “System Preference/Printers and Scanners”
Add printer by clicking the + sign
Alt click on printer menubar, select “Customise Menubar” and drag “Advanced” to menu bar.

Click “Advanced”
Type: Windows printer via spools
Device: Another Device
URL: smb://(queue Name)
Name: Ricoh_Col
Location: Use: select software;
Click “Add”

In Terminal:
sudo lpadmin -p "printername from above" -o auth-info-required=username,password
sudo lpadmin -p "printername from above" -o auth-info-required=username,password

    4 replies

    T
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    • tjhall
    • Contributor
    • Answer
    • April 1, 2019

    Can you connect to the queues via SMB?

    Open “System Preference/Printers and Scanners”
    Add printer by clicking the + sign
    Alt click on printer menubar, select “Customise Menubar” and drag “Advanced” to menu bar.

    Click “Advanced”
    Type: Windows printer via spools
    Device: Another Device
    URL: smb://(queue Name)
    Name: Ricoh_Col
    Location: Use: select software;
    Click “Add”

    In Terminal:
    sudo lpadmin -p "printername from above" -o auth-info-required=username,password
    sudo lpadmin -p "printername from above" -o auth-info-required=username,password

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    • Bernard_Huang
    • Author
    • Valued Contributor
    • April 2, 2019

    Wow! Thanks a lot @tjhall

    Going through the Advance setting indeed made a successful printer connection.

    Obviously this is manually setting up the printer queue.
    How do I go about setting this up as a JAMF Pro policy?

    Update:

    JAMF Pro setting turned out to be easy as well.
    Navigate to JAMF Pro > Management Settings > Computer Management > Printers.
    type in all the things associated with Printer settings.
    Create a policy around it.
    And it worked after testing installation via Self Service.

    Thanks again :)

    T
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    • tjhall
    • Contributor
    • April 2, 2019

    Glad it worked.
    I just added the printers via "Jamf Admin", added the ppd.pkg then created a script which ran afterwards to authenticate the user (sudo lpadmin -p "printername from above" -o auth-info-required=username,password
    sudo lpadmin -p "printername from above" -o auth-info-required=username,password).

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    • Bernard_Huang
    • Author
    • Valued Contributor
    • April 3, 2019

    Thanks again , @tjhall

    To top it off, I found the command line to turn on Duplex Printing Unit (IE: two-side printing to save paper).

    It is

    lpadmin -p <Printer name you have created> -o APOptionalDuplexer=True

    Add this as the last Files and Processes executable.

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