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Mac Enrollment Timeout

  • February 3, 2026
  • 11 replies
  • 63 views

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I've been having a problem for some time now with a few MacBooks that can't be enrolled. When I try to enroll them, I get to the authentication step, but when I enter the login details, after a short while I get the error message: “Enrolling with management server failed. The request timed out.” However, the problem only affects very few MacBooks, like 5 out of 1000. Other devices work, even when I enroll them at the same time. I have already contacted Apple Business Support about this. They said that the problem is probably with Jamf. What can I do to solve this problem? 

 

11 replies

Chubs
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  • Jamf Heroes
  • February 3, 2026

Existing devices in JAMF (e.g.: reenroll)?  Or are these brand new devices without a JAMF record?

If the former, purge the old record and try it again. 


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  • Author
  • Contributor
  • February 3, 2026

The devices were enrolled previously. However I already tried deleting the old records before reenrolling. Without success.


talkingmoose
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  • Community Manager
  • February 3, 2026

What macOS version are these computers running? Jamf Pro may not allow you to enroll computers with unsupported operating systems?

See the release notes for supported versions.

https://learn.jamf.com/en-US/bundle/jamf-pro-release-notes-current/page/System_Requirements.html


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  • Author
  • Contributor
  • February 3, 2026

I tried it with macOS 15 and 26. Both had the same error.


ktrojano
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  • Jamf Heroes
  • February 3, 2026

@Andixon have you deleted the partitions or volume and created a new one? I can’t explain why this would have an affect but starting from scratch with a fresh OS may work. 


h1431532403240
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Since only a few specific MacBooks are affected while others enroll fine, this is likely a device-specific state issue.

Recommended fix: Boot into Recovery Mode → Erase the drive → Reinstall macOS.


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  • Author
  • Contributor
  • February 4, 2026

Already tried both. I always erase the drive as completely as possible.


Chubs
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  • Jamf Heroes
  • February 4, 2026

Tried different internet connections?  What’s the system clock showing on the system?  Were these turned off/shelved for a long period of time?


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  • Author
  • Contributor
  • February 4, 2026

Different internet connections make no difference.

The time that is showing it not correct. But that should not be the issue. The time is never correct at this point. It sets itself to the correct time after the enrollment. 
No, the one I am testing with was enrolled just before.


talkingmoose
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  • Community Manager
  • February 4, 2026

The clock’s time may actually be very important. Most modern systems require clocks be within a range of about plus/minus five minutes from the current local time. This is a security feature to thwart using old certificates that may have been revoked or expired.

If a Unix-based computer sits for so long that its battery depletes, the internal clock will reset to January 1, 1970 (Unix epoch time). A manual time sync is often the only way to restart time sync when it’s that far off.

You might want to review Apple’s document Check the condition of your Mac laptop’s battery.


Chubs
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  • Jamf Heroes
  • February 4, 2026

The clock’s time may actually be very important. Most modern systems require clocks be within a range of about plus/minus five minutes from the current local time. This is a security feature to thwart using old certificates that may have been revoked or expired.

If a Unix-based computer sits for so long that its battery depletes, the internal clock will reset to January 1, 1970 (Unix epoch time). A manual time sync is often the only way to restart time sync when it’s that far off.

You might want to review Apple’s document Check the condition of your Mac laptop’s battery.

Thanks Bill.  See, I know what I’m talking about sometimes.  And yea, the enrollment cert has to be within a valid window for it to actually enroll and not timeout.