Skip to main content
Question

MAS Self Service Description showing up as 'null'

  • April 4, 2017
  • 10 replies
  • 32 views

Forum|alt.badge.img+13

Does anyone have an easy fix for this?

The description in Self Service is displayed correctly at first but then changes once the app is saved.

10 replies

Forum|alt.badge.img+13
  • Contributor
  • May 1, 2017

This is happening to all our Mac App store apps as well. Does anyone have a fix for this?


Forum|alt.badge.img+1
  • New Contributor
  • May 25, 2017

I'm experiencing this problem as well.


sdagley
Forum|alt.badge.img+25
  • Jamf Heroes
  • May 26, 2017

For me this seems to be triggered if you go back into a Mac App Store App configuration after creating it and try to edit the Self Service info. Following the adage "Doctor, it hurts when I do this..." I try never to do that, but if I do, deleting and re-creating the MAS configuration for the app seems to be the only way to restore the description.


donmontalvo
Forum|alt.badge.img+36
  • Hall of Fame
  • May 26, 2017

When we reported the issue we were told there is a Defect or Product Issue filed. We have to do the same when it happens here too.


Forum|alt.badge.img+1
  • New Contributor
  • May 26, 2017

@sdagley - Yep, that does it all right. Looks like I've got some fun ahead of me...

@donmontalvo - Did they mention the ID number? I'd like to track the status on this one.


Forum|alt.badge.img+12
  • Valued Contributor
  • October 30, 2019

Hello, I'm still seeing this issue for new VPP apps in jamfPro 10.16. Did anyone find any ways to resolve this issue?


Forum|alt.badge.img+10
  • Valued Contributor
  • January 22, 2020

I have the problem, too!


Forum|alt.badge.img+4
  • Contributor
  • January 22, 2020

Old problem, just never fixed


Forum|alt.badge.img+10
  • Valued Contributor
  • January 27, 2020

Support told me this is a product issue (PI-007184) and it will get fixed with the 10.20 release. I hope 10.20 is not that far away...


dstranathan
Forum|alt.badge.img+19
  • Valued Contributor
  • June 2, 2021

Bump June 2021: All Apple "iWork" VPP/MAS apps in Self Service still show "Null" in the Description field.

Jamf Pro/Self Service version 10.29.1
Keynote/Numbers/Pages version 11.1