msupdate hanging when pushed from Jamf remote or from a policy

Question

Hi,

I noticed that some of my Microsoft Defender clients weren't updating on their own. I attempted to run the following from Jamf Remote as well as a policy from Jamf and it just hangs on the devices.

/Library/Application\\ Support/Microsoft/MAU2.0/Microsoft\\ AutoUpdate.app/Contents/MacOS/./msupdate --list

/Library/Application\\ Support/Microsoft/MAU2.0/Microsoft\\ AutoUpdate.app/Contents/MacOS/./msupdate --install

I am able to remote in to one of the devices and run the commands manually and they do work. I have to run --list on the machine first or it doesn't see any updates as being availalble.

Does anyone have any tips to get msupdate to work from Jamf?

sdagley · Accepted Answer

@goffja2000 the msupdate tool isn't intended to be run from root, which is what happens when you call it from Jamf Remote or a policy. You'd need to create a script to run msupdate as the logged in user, and a good example of how to do that is https://scriptingosx.com/2020/08/running-a-command-as-another-user/

Thanks,

goffja2000 · Answer

@goffja2000 the msupdate tool isn't intended to be run from root, which is what happens when you call it from Jamf Remote or a policy. You'd need to create a script to run msupdate as the logged in user, and a good example of how to do that is https://scriptingosx.com/2020/08/running-a-command-as-another-user/

Thanks,

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