Hi There,
First post here, driven from desperation! I am an end user who has a problem that my corporate IT seem unable to fix....
I am running a brand new MacBook Pro, with a software load that came from my company, including McAfee (yuck) and whatever managed services stuff they have put on - which seems to include some jamf stuff. Managed services is above my pay grade....
The problem I have is that every so often, it seems that something is hijacking my internet connection and crazily slowing down the connection.
To put it into perspective, I am at home, I have fibre straight into the building and normally get 300mbps down and 30mbps up, with latency around 7ms.
When this problem occurs, net speed slows down to around 200kbps and latency goes out to around 7 SECONDS. Obviously this is unworkable.
If I use the terminal and run a simple trace route command to the BBC website (bbc.co.uk), I expect to see my home router (192.168.1.254) as the first hop on the trace route. However, when this problem is happening, the first hop is always 172.20.10.1 instead.
So it seems to me as if something is acting like a VPN and rerouting all traffic via somewhere it shouldn't be and massively slowing down the connection the process.
This worries me - I am not sure if there is some kind of malware on the machine that is activating every few hours and causing this issue. I have run both McAfee and Intego scans and both come up 100% clean.
I have another company MBP sitting here (in fact I am writing this on it) and it does not exhibit the same problem on the same network - the connection is good as gold and all packets seem to go to the right place.
So - does anyone know what this problem could be? Or how I can determine what process is hijacking my connection? I am all out of ideas......
Thanks in advance!
