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No Self Service Items are Available (Self Service 9.31)

  • August 28, 2014
  • 6 replies
  • 54 views

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Casper Suite 9.31
OS X 10.9.4

Clients are managed.
Verified in JSS that Self Service is enabled with authentication off.
Verified policy is scoped for Self Service.
Ran jamf manage from terminal to verify management.

Still no policies. :-(

Any suggestions?

Best answer by RRTXmacAdmin

Recurring check-in, and the execution frequency was set to Once per Day. I have since changed that over to Ongoing and everything seems good on the machines now.

6 replies

emily
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  • Hall of Fame
  • August 28, 2014

It's set to show in Self Service, but is it actually scoped to any computers? Is it set to "Specific Users" with no limitations/exclusions, or is it set to All Computers?


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  • Author
  • Contributor
  • August 28, 2014

I have several policies scoped to All Computers. No limitations/exclusions. Also, verified policy is enabled.


emily
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  • Hall of Fame
  • August 28, 2014

Was is the recurrence of the policy? (Set in the General tab.)


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  • Author
  • Contributor
  • Answer
  • August 28, 2014

Recurring check-in, and the execution frequency was set to Once per Day. I have since changed that over to Ongoing and everything seems good on the machines now.


emily
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  • Hall of Fame
  • August 28, 2014

Great! Good catch.


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  • Author
  • Contributor
  • August 28, 2014

Thanks for your help emilykausalik!