@cdev,

Yes, this is confirmed x3 by me and teammates on 10.10.4 seed#3.
Went back to 14.4.9 and all is well.

any way to block the update?

sent in to apple feedback tool this morning. reminded them that they broke and fixed this once already.

@jwojda I think this is only a problem for 10.10.4 beta people. my 10.10.3 box is running 14.5.0 just fine. restarts with disclosure triangles open or closed.

any way to block the update?

Not exactly. Its a regular pkg install, so Restricted Software won't help. Maybe get your network/firewall folks to temporarily block the MS Auto Update site and mactopia.com since they would be available from those locations. Other than that, can't really think of a way to block it.

We'll likely get a notification out through official channels to our user base to not install this update, 'cause you know many of them just will.

Edit: misunderstood the extent of this issue. If its just for folks running 10.10.4 beta, I'm not very concerned.

I'm installing on 10.10.3 Macs now to double-check. Sent in feedback as well so hoping it's dealt with in the next build.

I'm running 10.10.3, just installed the Office 14.5.0 update and the main window doesn't show, so it's not limited to 10.10.4 beta apparently.

Is there any kind of work around while the fix is worked on?

Here's the process I just sent to my folks:

1. Quitting all Office applications


2. Uninstall Office 2011 - see here for the procedure: http://www.officeformachelp.com/2012/12/office-for-mac-2011-remove-office/ (see the "USE SCRIPT TO REMOVE" section.)


3. Restart the Mac


4. Reinstall Office 14.4.9 following the restart.

Outlook should start working again once rolled back to 14.4.9.

It's currently being discussed here and here

I was able to reproduce the issue this morning on 10.10.3 but got back up and running again by killing the existing identity and having a new one created on next launch.

New Identity did not help on my 10.10.4 Macs. I'm just sticking with 14.4.9 for now and recommending others do as well...
Pretty much did what Rich did above.

Not sure what I'm doing wrong (or right ) but I can't reproduce the fault. I've got 10.10.3 and 14.5.0.

quit outlook
kill database daemon if its still running, which it likely is on this version
delete Library/Caches/Outlook and com.microsoft.outlook
delete Library/Preferences/com.microsoft.Outlook.plist and com.microsoft.outlook*
killall cfprefsd
relaunch outlook
new window will appear

is this only on upgrades or are new installs affected?

@jwojda , don't know if anyone has a full 14.5.0 installer, but I did my updates on three 14.4.9 installs and one 14.4.8.
Cleanly imaged Macs, FWIW sans my own Mac, which is the only one that had a prior Outlook Profile. The others did not have a profile yet.

@rtrouton

Here's the process I just sent to my folks:

Quitting all Office applications
Uninstall Office 2011 - see here for the procedure: http://www.officeformachelp.com/2012/12/office-for-mac-2011-remove-office/ (see the "USE SCRIPT TO REMOVE" section.)
Restart the Mac
Reinstall Office 14.4.9 following the restart.
Outlook should start working again once rolled back to 14.4.9.

I noticed the script doesn't remove the Office 2011 folder, but none of the apps launch, even after reboot.

We have seen this issue on a pretty widespread basis. Not every system is affected, but a significant nubmer are. My system (10.10.3/14.5.0) is not affected, but many with the same OS/Office version are affected.

Deleting or moving preferences and deleting cache/killing cfprefsd fixes the issue, but in many cases it will occur again within a couple of hours.

Our best solution at this point mirrors Rich's - remove office 2011 14.5.0 via script, reinstall 14.4.9 (luckily we did not update our Self Service installer yet).

@boettchs sorry, yes, that's what I meant a clean install (new deployment/reimage via whatever office 2011 installer + 14.5.0 update) vs upgrading a user's install.

@jwojda ,

If you want to block what I'd guess would be most users from updating, put "Microsoft AutoUpdate.app" into restricted software.
There may well be some geeks that look for updates, but that I'd wager this would stop most.

Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

Removing the preferences and killing the cfprefsd processes is a temporary fix, and the problem can return on relaunch. Testing here indicates that the problem occurs when you expand the Exchange mailbox sub folders then quit with them expanded.

As a quick fix, without the need for uninstalling, we have been simply replacing the Microsoft Office 2011 folder with one copied from a machine running v14.4.9. We have had 100% success with this so far.

the problem occurs when you expand the Exchange mailbox sub folders then quit with them expanded.

Hit the nail on the head. This issue was introduced by some change in Yosemite, and Microsoft released a patch to fix it (I think it was 14.4.6). I've reverted to 14.4.9 and all is well. Hopefully we'll see some quick action on this one.

I can confirm the problem here too. Running 10.10.3. I updated and experienced the problem. I completely uninstalled Office and deleted prefs and reinstalled and updated to 14.4.9 and all was well again. I updated again to 14.5.0 on the off chance it was just a funky installation but the update killed Outlook again. I uninstalled, reinstalled and updated back to 14.4.9 and left it as that. I have AutoUpdate disabled on all the Macs here and I control what is either pushed out or made available via SelfService. 14.5.0 is one that will NOT be made available here. I'll wait for 14.5.1. I have not tried it on 10.9 Macs.

another thread on this here

We have blocked MS AutoUpdate from running using Restricted Software, and used the message to point people to Self Service for approved MS updates. We had already set the check to Manual via a defaults write. Hopefully this gets sorted shortly.

I just had a user walk up with this happening on his Mac. 10.10.3. Fun!

@dgreening care to share a screenshot of your restricted software for that. I tried to get it setup but had no luck. Also does anyone have an extension attribute that shows the MAC's that have MS Autoupdate set to automatic?