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Hi all,

I've been wondering if others have had this issue, Last week I've seen multiple users changing their passwords from o365 and after the change they are unable to login to their office products. It will ask for the user and when normally prompting for the password it keeps being blanc. Removing the keychain credentials is not working. Deleting cache files is not working.

Latest version of macOS and up to date office apps. (happens in teams, outlook, word, etc)

 

Do you use SSO? If so, ensure there is an active SSO session in Safari, which Office seems to use for these authentication prompts even if another browser is set as default. Once that's done, quit and re-open Outlook and try again.

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