Sorry if this has been asked in this or other threads, but do we know why the O365 apps are creating duplicate icons upon VPP install?

I've seen behavior vary from the duplicates disappearing once the install completes, to a user having 2 sets of icons permanently.

@landon_Starr It is mentioned here multiple times, sometimes stubb files get created.

Check this Mac App Store MacAdmins page for more information. search on the term "stubs" and find your answer.

Dope. Thanks again, @txhaflaire !

@pbowden ok thanks for the clarification. At this point I think it just makes more sense for us to continue using the MAU and the packaged versions of Office for our labs. I don't want to require students to have to log into anything when using Office. Thanks for your help!

I have the problem with the incomplete apps. As I read it, the only fix is to keep trying. That seems like a show stopper for this delivery method. Am i overlooking anything?

I have 4 Macs set up in my lab. Both 10.12.6 Macs that have the VPP Office Apps scoped to them work every time. All 10.14 Macs fail 90% of the time and end up with the 146kb stub installers. If I run recon on the 10.14 Macs, the stub installers re-download every time.

@pbowden

I checked out :https://macadmins.software/mas/. I used VPP to deploy 0365, not sure why but I don't see the 0365 get automatically updated. What would be a way to push for the updates? I just want to make sure VPP will auto update these apps..

@aaelic24 i see similar behaviour on our pilot group with MAS apps installed, only OneNote is up to date.

Other VPP apps do get automatically updated, like Microsoft RMD, Slack etc.

We have an forced check for updates configured everyday.

@txhaflaire

What do you mean forced check for updates? How are you accomplishing that?
I am doing it also.. but I don't see my apps get the updates.

@dswitmer @danreedphoto If you're seeing the stubs issue on Mojave, take a peek at the Console app, and look under System Reports to see if 'storedownloadd' is crashing at the time of app install. I've added the RADAR # for this to https://macadmins.software/mas

@txhaflaire When your other VPP apps are automatically updated, what does the user see if the app is in a launched state? Do they get a notification to close the app? @aaelic24 for the issue where you're not seeing updates, check in Finder to see if the updates are stuck. There's a screenshot at https://macadmins.software/mas and also the Jamf case ID and RADAR that we're tracking for this issue.

@aaelic24 I mean that we have set to check every XX:XX for Mac App Store updates and force them via Settings -> Computer Management - App Updates:

@pbowden Users with app in launch state are not receiving any slipstream prompt oi. But now u clicked the button to force update on App Updates section my apps are being updated. Maybe it is because i have set the update time on 12:00 PM, so i have now set that to 01:00 PM and that is a moment when most clients are active and online, so will see how that works out.

Okay, nothing good happened, the icons appeared as they get updated but bad results, all apps are closed before pushin updates.

Thread 5 Crashed: 0 libxpc.dylib 0x00007fff6e137b94 _xpc_api_misuse 75 1 libxpc.dylib 0x00007fff6e123ff1 xpc_connection_send_message 132 2 com.apple.StoreFoundation 0x00007fff67c7d99f -[CKDockMessaging sendInitialMessageForDownload:] 442 3 storedownloadd 0x0000000101ba41f6 0x101b7e000 156150 4 storedownloadd 0x0000000101ba2e1e 0x101b7e000 151070 5 storedownloadd 0x0000000101b9238a 0x101b7e000 82826 6 storedownloadd 0x0000000101bcbd41 0x101b7e000 318785 7 com.apple.StoreFoundation 0x00007fff67c82f93 -[ISOperation sendProgressToDelegate] 184 8 com.apple.StoreFoundation 0x00007fff67c6028c -[ISURLOperation _updateProgress] 207 9 com.apple.Foundation 0x00007fff4304f105 NSFireDelayedPerform 433 10 com.apple.CoreFoundation 0x00007fff40cbedfd __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION 20 11 com.apple.CoreFoundation 0x00007fff40cbe9b0 CFRunLoopDoTimer 859 12 com.apple.CoreFoundation 0x00007fff40cbe4f0 __CFRunLoopDoTimers 333 13 com.apple.CoreFoundation 0x00007fff40c9f737 __CFRunLoopRun 2176 14 com.apple.CoreFoundation 0x00007fff40c9ec64 CFRunLoopRunSpecific 463 15 com.apple.StoreFoundation 0x00007fff67c5e837 -[ISOperation runRunLoopUntilStopped] 46 16 com.apple.StoreFoundation 0x00007fff67c5c559 -[ISURLOperation _runWithURL:] 862 17 com.apple.StoreFoundation 0x00007fff67c5c125 -[ISURLOperation _run] 254 18 com.apple.StoreFoundation 0x00007fff67c5bd3e -[ISURLOperation run] 238 19 com.apple.StoreFoundation 0x00007fff67c63da4 -[ISStoreURLOperation _runURLOperation] 2648 20 com.apple.StoreFoundation 0x00007fff67c632a0 -[ISStoreURLOperation run] 368 21 com.apple.StoreFoundation 0x00007fff67c5b52a -[ISOperation _main:] 418 22 com.apple.StoreFoundation 0x00007fff67c5a95b -[ISOperation main] 540 23 com.apple.StoreFoundation 0x00007fff67c5a331 -[ISOperation runSubOperation:returningError:] 209 24 storedownloadd 0x0000000101bcf2a4 0x101b7e000 332452 25 storedownloadd 0x0000000101bcb2a5 0x101b7e000 316069 26 com.apple.StoreFoundation 0x00007fff67c5b52a -[ISOperation _main:] 418 27 com.apple.StoreFoundation 0x00007fff67c5a95b -[ISOperation main] 540 28 com.apple.StoreFoundation 0x00007fff67c5a331 -[ISOperation runSubOperation:returningError:] 209 29 storedownloadd 0x0000000101b8ef83 0x101b7e000 69507 30 com.apple.StoreFoundation 0x00007fff67c5b52a -[ISOperation _main:] 418 31 com.apple.StoreFoundation 0x00007fff67c5a95b -[ISOperation main] 540 32 com.apple.Foundation 0x00007fff42ffb104 __NSThread__start 1218 33 libsystem_pthread.dylib 0x00007fff6e0e4305 _pthread_body 126 34 libsystem_pthread.dylib 0x00007fff6e0e726f _pthread_start 70 35 libsystem_pthread.dylib 0x00007fff6e0e3415 thread_start 13

@txhaflaire can you post the full call stack from that crash instead of just the crashing thread? If you don’t want to post it publicly feel free to email it to me pbowden at microsoft dot com.

@pbowden Sure! emailed the file to your mailbox!

@txhaflaire thanks - I received your email, and just replied to it. To confirm for everyone else out there, you're running into RADAR 47685116 where the storedownloadd process crashes during app install from MAS. The tell-tale sign in the crash log is this...

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Illegal instruction: 4
Termination Reason:    Namespace SIGNAL, Code 0x4
Terminating Process:   exc handler [4697]

Application Specific Information:
dyld3 mode
API MISUSE: Resurrection of an object

@pbowden

I just tried to setup the following based on your input. Are you sure it is the Microsoft Autoupdate Assitant that should be prep´et ? - and not Mirosoft Autoupdate ? -

But want to ask you are little about the PKG = (ls $TMPDIR/MSau_$MAUPID)

Can you explain a little on this ?. $tmpdir is a variable as I know through my basic scripting experience ? but cannot understand how the process microsoft autoupdate ID it is possible to see which applications awaiting restart to be updated

Could an another option be, that if knowing where autoupdate is downloading the updates and it somehow sets a "flag" in a file that a restart is pending, make a smart group based on if this flag or updates exist. I suppose after restart the software updates are removed so they fall out of the smart group again

I am still having issues setting up the Nuke Keychain script. I followed all the steps and no luck.

same issue here with the incomplete downloads... reply from jamf :

Hello ,

Thank you for sending those.

Looks like we are facing 3rd party issue and we have open AppleCare ticket for that behaviour.

PI-006725 Large Mac App Store Apps not installing, leaving .appdownload file in place

This is happening often with Office 365 packages and Xcode.

https://www.jamf.com/jamf-nation/discussions/30848/office-365-vpp-install

Currently the workaround will be to install from App Store directly or clear out the .appdownload and try again to install.

Best regards,

We have the issue with iLife/iWork Apps which we delete so that they can be properly managed via VPP. Because they're large, they tend to stall a lot at the moment.

We look for computers that do not have all the apps that they should and we run this command to delete any .appdownload files that are older than 45 minutes (in our case, we found this to be ideal).

sudo find /Applications/*.appdownload -ctime +45m -print0 | xargs -0 sudo rm -rf ; sudo jamf recon

This nukes any stalled downloads and the recon allows jamf to re-push those via VPP once more.

Definitely not a nice solution in terms of network traffic and it feels stupid to have to keep deleting the same files over and over again… but it works.

How are you guys checking to ensure the Office Apps have been closed before starting this method to remove the apps?

@Echevarria @txhaflaire @hkabik @Flaurian @jr139 @landon_Starr @dswitmer @jpoirson @chrisleduc @danreedphoto
The issue with storedownloadd crashing during MAS installs is fixed in 10.14.4 Beta 4 (18E205e). This is RADAR 47685116. Let me know if you still see problems after the update. For clarity, typical symptoms of this bug:
- Larger MAS apps like Xcode and Office fail to install and leave behind an .appdownload stub
- Needing to run multiple jamf recon commands to coerce apps to install
- MDMClientError:72 failed command seen in JSS

I've updated https://macadmins.software/mas with the latest info. The largest outstanding issue that I'm still tracking is the inability to update MAS apps through MDM when the user has the app perpetually open.

@pbowden Thank you for the update! Great news!

@pbowden Thanks for the update!

Does anybody else suffer with having to re-setup OneDrive from scratch?

When the CDN version is removed and the VPP installed I have to setup OneDrive all over again

@pbowden Thanks for the update !!

@pbowden Thanks for the update. Took some R&R and just catching up. Will fire up a machine, test, and report back.