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Question

Packages install through Casper Imaging, but not self service.

  • June 12, 2011
  • 3 replies
  • 21 views
A
  • Anonymous

Hello everyone.

A few weeks ago, we uploaded a whole bunch of packages through Casper Admin, and they worked through Casper Imaging, Self Service and Casper Remote. Now, all of a sudden, our iLife, VPN and several other packages have stopped working. The logs for Casper Imaging report "This Apple Package did not have a valid index.bom file. Assuming it is a flat file package." Followed by "Installation failed. The installer reported: installer: Error the package path specified was invalid: '/Library/Application Support/JAMF/Downloads/iLife11.pkg'." They don't cache or install with Casper Remote, but they still work in Casper Imaging, which I find baffling.

The errors from Casper Remote are:

This Apple Package did not have a valid index.bom file. Assuming it is a flat file package. Downloading http://servername:80/CasperShare/Packages//RAWCameraUpdate3.6.pkg... Installing GarageBand6.0.2Update.pkg... Installation failed. The installer reported: installer: Error the package path specified was invalid: '/Library/Application Support/JAMF/Waiting Room/GarageBand6.0.2Update.pkg'.

I don't know why the extra slash is there, (Packages//RAWCameraUpdate3.6.pkg)

I have tried repairing permissions on the server with Disk Utility, and fixing permissions through JSS Utility, reuploading packages and recreating self service policies, Indexing packages, Re-Indexing packages, rebooting the server, restarting tomcat, different target computers, different flash boot devices and I feel like I have to be missing something obvious.

If anyone has any ideas they would be greatly appreciated. Is there a way to manually force a rebuild of the BOM?

Thanks!
Jamie

    3 replies

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    • sean
    • Contributor
    • June 13, 2011

    Jamie,

    Try this:

    http://list.jamfsoftware.com/pipermail/casper/2010-September/008122.html

    or alternatively, any of these:

    http://www.google.com/cse?cx=010716044163616360070%3Aaocc4aasw6k&ie=UTF-8&q=This+Apple+Package+did+not+have+a+valid+index.bom+file&sa=Search&siteurl=www.jamfsoftware.com%2F

    Just for peace of mind, the extra slash has always been there from my experience.

    Sean

    A
    • Anonymous
    • June 13, 2011

    The iLife11.pkg file from Apple actually *is* a flat file package. If that's what you're using, I would not expect it to have a valid index.bom file. How did you get this install to work at all? It looks like you just dumped the pkg files into Casper...

    A
    • Anonymous
    • June 13, 2011

    Actually, I independently ran into this issue this AM with our SPSS 19
    package. (Note to self: talk to Jamie more!)

    Tried following the directions here (as Jamie had):
    http://www.jamfsoftware.com/kb/article.php?id=160 and as she'd discovered,
    they didn't help.

    On a whim, I tried the "HTTP Downloads" section and the "Create Link"
    button, and that seems to have fixed the problem, for both the SPSS package
    and the iLife 09 package.

    So, I'm glad this is working now, and I'd imagine Jamie is too, but can
    anyone here give us some insight as to what may have been happening, and how
    recreating the symbolic link may have fixed things?

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