I use Patch Management for smart groups reporting, but not actually installing patches, so I can't say I have seen the same problem you're describing. However, I am having the problem of patch report not showing any recent data. I added a few titles yesterday, but today (after forcing inventory scans) there are no computers in the patch report.
Same for me too, the definitions stopped showing the latest versions. Have opened a support ticket.
We are having a similar issue, our JAMF support engineer believes it has to do with PI-007715. We have not been able to run the fix as it requires taking down the JSS and running some DB commands. But you may want to reach out to JAMF support and reference that PI number.
Not sure if this is linked but we have had an issue where patch policies are scoped to a smart group but even when the deadline to update is hit and has passed the applications don't force the update.
So after 3 days of email with jamf support, their solution was to install the software locally and repackage it in composer. They said that the file being a dmg was the issue as there is no direction for the install. I was able to get this to work most of the time and find scripts to update other applications locally on the machine. Kind of a half hazard solution but at least I am getting my software updated.
Under Settings > Computer Management > Patch Management there is a listing of the "Patch Internal Source" server (https://jamf-patch.jamfcloud.com/v1/).
It doesn't answer on ping. Anyone else get the same result?
I have the same settings and do get a ping back, however my patches are not deploying
Same, looks like my patch management section hasn't updated since mid January. I am awaiting to hear back on my support case.
I'm deploying the latest Reader update using a Patch Policy. Based on a smart group there are about 60% of machines that have been patched. However, the Patch Management total has been stuck at 4% for a few days now. We are on Jamf Cloud.
I'm looking to use Jamf Pro's patch management and cannot for the life of me get it to complete a patch of Adobe Acrobat Reader DC on my machine as a test.
I've followed the instructions to a T. Given the posts above there are issues at the moment?
I'm going to give the work around a try above where someone had to repackage the .dmg.
All I get is installation error. That's it, no specifics.
Update: I extracted the .pkg and tried that, and it worked for Adobe Acrobat Reader DC. So am I to assume .pkg is the preferred package over .dmg?
Just to follow up on my previous post, Jamf Support was able to resolve the issue with my policy numbers not updating. Don't know exactly what they did, but it worked. :)
I'm having the same issue: no new patches since December.
Out patch titles are updating but the counts are not going up even after patched.
Similar issue here. Our Patch Management is not reflecting the actual versions of the applications installed. Our latest Google Chrome is showing up in Patch Management with the last version available there; meanwhile it is 4-5 versions behind the actual latest version from Google. The same thing is happening with Zoom Meetings Client, where users have version 5.0.x installed but it shows in Patch Management as the last version 4.x.
support@jamf.com was able to get this resolved for me quite quickly in March. This was a known issue, and they were able to patch patch management after hours.
Happened to us too, Jamf had to patch our database. Known issue and has not been fixed in over 6+ months. You can tell Jamf really cares about their patch management...LOL.
Is this normal (getting a 404 error) when you navigate to https://jamf-patch.jamfcloud.com/v1/ ?
Looks like JAMF did some maintenance this morning
Jamf Maintenance - JAMF Pro - Standard: 10.21 Upgrade for us-west-2 - 9 May 2020
and it magically resolved our Patch Management issue.
We are using JAMF PRO 10.24 in the cloud is set.
Under Settings > Computer Management > Patch Management there is a listing of the "Patch Internal Source" server (https://jamf-patch.jamfcloud.com/v1/.
However on the macOS Catalina from home on internet not VPN, went to terminal.app ran ping on jamf-patch.jamfcloud.com results "PING std-legacyurl-def-.us-east-1.elb.amazonaws.com. Request timeout for icmp_seq zero to 14 and then I ended it. Why is this timing out.
Having a similar issue, just updated a bunch of packages in composer and patch management is just sitting with them and not seemingly updating anything. Any word on this from anyone?
My Firefox patch reporting has not moved in a week. I tried using a Patch Policy and it did nothing. I've used a standard policy and updates are going out normally but the Patch Reporting does not reflect any changes.
It's just broken.
Same here. Jamf Pro 10.25 (Cloud). I put in a ticket a couple of weeks ago because patch versions were not displaying the latest versions (no notifications either). This would not allow me to upload the latest patch definition for Chrome. Jamf support noticed a "Known issue on the server PI-007715) that would be causing the patch versions to be behind". They scheduled maintenance for that night and the problem appeared to be resolved. That was Oct. 15 2020. Now I am experiencing the same issue as others. I released a Zoom update to 5.4.0 yesterday. It worked on two machines (used for testing) however, when I added "All Managed Clients" nothing has happened. Patch set to install automatically, with a 120 minute delay if the program is open. No other computers have patched. I can see that this is also happening with Chrome, albeit with fewer machines, because I released the 86.0.4240.111 patch a while back, and the problem started over the past few days. I created a new patch policy for Zoom, but it did not help. This has worked fine for a long time.
Also has anyone notice that the log files for the patch policies don't say whether the patch policy completed or failed. Maybe I am missing something. I am putting in a support ticket right now.
still nothing; see screenshot, we need assistance.
