We use VPP-managed device-based app assignments for our iPads. Starting about 3-4 days ago, suddenly all our app installs have become stuck at "Pending - Application is not available to install". The strange thing is, this is only happening on newer iPads, as our old Air 1's are able to enroll and receive their apps fine.
I've tried letting some of them sit for upwards of 24 hours in case it was just slowness, but they never progress beyond there. We've tried full restarts of the iPads, and clearing all pending commands and issuing another inventory update / push, none of which do anything.
The only temporary workaround is to go into our Volume Purchasing settings in JAMF Pro and manually refresh each individual app's licenses. This generally will cause the app installs to proceed for iPads that are currently stuck, but not in 100% of cases, and any iPads set up or apps requested after the refresh will continue to be stuck until the licenses are refreshed yet again.
Anyone else seeing or seen something similar happen and know of a solution? I have a support request open, but we're deploying thousands of iPads next week and students are going to need to start installing apps soon.
@RLR I can confirm we are still seeing the issue as well this morning, including on apps whose licenses we have refreshed multiple times since being told a fix had been pushed out.
@cboatwright We were initially told the same, but after checking that the scoping wasn't improper for any of the apps they were seeing errors for, we were ultimately kicked up to a higher level of support.
FWIW, I've been going back and forth with Jamf's escalation team the past few days and while I'm still gettings thousands of the errors @nsbickhart mentioned in the server logs our apps our starting to install.
The most recent response I got from Jamf mentioned that they would parse the logs I sent and send API commands to apple to disassociate the licenses. In addition, I uploaded a fresh server token from ASM to our Jamf Pro Server (as a shot in the dark). Something seems to be working because today the problematic apps (that I hadn't manually refreshed) are now installing or just "pending" instead of saying "pending - application is not available to install".
We're still sorting through today's logs to determine why Apple/Jamf is dropping the licenses (and what we can do about it) but there seems to be light at the end of the tunnel for us...hopefully, others will start seeing forward movement as well.
Unfortunately, it looks like this is either model or iOS version specific, as Air 1 iPads seem to be (mostly) working for us today, but 7th gen iPads are getting absolutely nothing.
edit: who knows what's going on. I'm told we were setting up 7th gen iPads perfectly fine last weekend. Hopefully Apple can get this figured out quickly for us.
Yesterday at least all my apps had licenses, today they are all 0d out. 290 ios apps, and 85 Mac apps. Roughly 11k devies in total now SOL and we have testing windows starting Monday. I have not heard anything back from Apple or Jamf on this from either side after opening tickets.
I'm on with Apple Support right now and they don't seem to have any awareness of this as an issue. Any chance someone else has a case # I can reference?
@gcarmichael Seemed to just happen to me at 12:54PM EST. All my app licenses 0'd out. I can't create a new token either in VPP at apples site
Yeah, all my apps just disappeared from School Manager as well. They were there 20 minutes ago but now nothing :(
Same here, Apple Status page silent about this issue although they list a School Manager problem that was resolved earlier today.
Same here! Been having this problem for a few weeks but we've been able to send blank pushes or inventory updates to force. Now we're seeing licenses 0'd out. All app pushes are halted or stuck. Will try to renew token and see if that does anything.
@fsjjeff Apple Care Ticket number or Jamf Ticket number? I have opened a enterprise ticket, and have an open Jamf ticket.
According to Jamf support yesterday they didn't have any fix or options for the "Pending - Application is not available to install" outside of refreshing the licensing for each individual app. Jamf support did state that they had an enterprise support ticket open with Apple (#101145962620) and suggested I contact Apple and have them add our school district to the ongoing ticket.
It seems the 0 app issue is fixed for us and a neighbor school district.
Got this 10 mins ago from my Apple care enterprise ticket - Can you refresh your licenses in Jamf? In the last hour or so, we fixed some stuff on our end (which hopefully resolved the issue for you).
We've experienced this to our instance as well! The delay of apps being pushed out, and under VPP content on the instance we were 0'd out. Not sure what the issue is in particular if it's Apple or Jamf. If anyone knows please let me know!
Still seeing this issue. Not a great start to the school year with iPads when they can't use them.
Seems like this is also tied in with a known VPP issue: Jamf post
Still seeing this issue this morning. Not even refreshing helps me anymore so i'm totally dead in the water.
Our specific error text is slightly different: No license was found for app “com.google.Classroom“.
So far we've only had one reported case of this issue, I'm trying the fix of refreshing the apps affected, will edit this comment with my results.
According to Jamf support yesterday they didn't have any fix or options for the "Pending - Application is not available to install" outside of refreshing the licensing for each individual app. Jamf support did state that they had an enterprise support ticket open with Apple (#101145962620) and suggested I contact Apple and have them add our school district to the ongoing ticket.
Our school is in this exact same boat.
Manually refreshing each app every time a new device enrolls or needs to download an app is a joke. Hardly what I'd consider a feasible workaround.
Thankfully, our devices that were enrolled last year aren't having these problems for the most part. Any iPads being enrolled this year, including a batch of 7th gens for the freshman class have had more issues than the previous 5 years combined. This VPP "Pending - Application is not available to install" issue along with another real peach of an issue with certain devices permanently losing the ability to install apps from Self Service. That issue is persistent so wiping or issuing a brand new device to the student doesn't guarantee the device won't lose the ability to ever download from Self Service again a few days later. Is anyone else having that issue as well? Jamf support says it's unrelated to the "Pending - Application is not available to install" issue, but I'm not sure of anything at this point.
Still seeing this issue this morning. Not even refreshing helps me anymore so i'm totally dead in the water.
I am finding the same results today. I have had several apps with the issue and refreshing the license no longer works around the issue and they continue to sit at "Pending - Application is not available to install".
@jdavis0101
I'm experiencing the issue in this thread as well as some devices not installing some apps or some devices not installing any apps.
Affected device will show the install command stuck at Pending or show completed.
I'm still seeing this issue today as well, but refreshing the licenses seems to be working for most of the apps I've attempted. So far, I've only come across one app that doesn't seem to refresh and install out of ~100 or so that I've forced along.
I get that it would be a pretty big hit on resources, but it would be nice if we could refresh more than 1 app at a time.
We are seeing the same issue here. We are also seeing an issue where self service wont install on some of the devices. I am finding that some of the apps still will not go even after being refreshed several times.
We had our cloud instance get rebooted and with something higher level than debug and statement logging is enabled at the moment.
I've seen this issue for years. Refreshing licenses feels about as powerful as "Send Blank Push." I'm sure it's doing something, but sometimes it just feels like a button to press to feel better.
Wish I had more to add other than "Me too!" but I'll be watching this thread.
