Updated to Jamf Pro 11.21 yesterday afternoon and have found that when enrolling iPads with a name set in Prestage and the “Enforce Mobile Device Names” option checked, the device record will have the checkbox unchecked when I click Edit on the general tab. I see 11.21.1 is out this morning, perhaps need to update again and see if this was silently resolved?
Question
Prestage "Enforce Mobile Device Names" Not Working
+21PI141235 - "Settings - Device Name" Not Working with Jamf Pro 11.20. When a previously enrolled mobile device is moved to a new PreStage with the "Enforce Mobile Device Names" option enabled and is re-enrolled (without deleting the device record in Jamf Pro), the device name is not updated to the new PreStage naming convention (even though the "Settings - Device Name" command is completed).
I believe you’re hitting some attribute of this PI.
I find your lack of faith disturbing
PI141235 - "Settings - Device Name" Not Working with Jamf Pro 11.20. When a previously enrolled mobile device is moved to a new PreStage with the "Enforce Mobile Device Names" option enabled and is re-enrolled (without deleting the device record in Jamf Pro), the device name is not updated to the new PreStage naming convention (even though the "Settings - Device Name" command is completed).
I believe you’re hitting some attribute of this PI.
Hmmm that sounds like it might be the issue. These are devices that have the record deleted already so not exactly the case of the PI but probably related then. Guess we’ll be manually checking now and watching for an update on that PI.
+21Probably because it’s an internal PI and will be fixed quickly. Published PIs are ones that are seemingly chronic...
I’ve wondered that as well. We did upgrade to 11.21.1 to see if that would fix it silently but no change. I’m not saying it’s chronic or not chronic but at this point we’ve waited to enroll some larger quantities of iPads for a project for this to be fixed but it’s been nearly a month so now we go touch each device record and edit>checkmark the box. Perhaps a ticket is in order...
+21I’ve wondered that as well. We did upgrade to 11.21.1 to see if that would fix it silently but no change. I’m not saying it’s chronic or not chronic but at this point we’ve waited to enroll some larger quantities of iPads for a project for this to be fixed but it’s been nearly a month so now we go touch each device record and edit>checkmark the box. Perhaps a ticket is in order...
I’d recommend throwing in a ticket with your CSM so that you’ll be added to the list of notifications when it’s resolved.
+1Jamf has indicated that a tentative fix for this issue is expected to be implemented in a future release, with an approximate target of mid-November. Until then keep editing each device record or deleting the record before re-enrollment for moved prestaged devices.
I’ve wondered that as well. We did upgrade to 11.21.1 to see if that would fix it silently but no change. I’m not saying it’s chronic or not chronic but at this point we’ve waited to enroll some larger quantities of iPads for a project for this to be fixed but it’s been nearly a month so now we go touch each device record and edit>checkmark the box. Perhaps a ticket is in order...
I’d recommend throwing in a ticket with your CSM so that you’ll be added to the list of notifications when it’s resolved.
Just sent in, the chatbot was supposedly connecting me with someone then switched to they’ll get back to me in a few hours, which is fine, just wanted to get ‘on the list’.
Jamf has indicated that a tentative fix for this issue is expected to be implemented in a future release, with an approximate target of mid-November. Until then keep editing each device record or deleting the record before re-enrollment for moved prestaged devices.
Unfortunately the device’s we’re enrolling have already been deleted, so we’re seeing it with any iPad that enrolls.
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