Skip to main content

Hi there, 

I have a strange issue with our office printer. The *.ppd file is not pushed to the devices when the printer is installed. 
I have followed this guide https://hcsonline.com/images/PDFs/Jamf_Printers.pdf but also used the Jamf Printer Tool to check if I am doing something wrong. 
 

Here is the point where I am stuck:

  • the path to the PPD is correctly created on the Macs but empty
  • first I thought it is related to a wrong path (if you install locally the pkg, the path is  /private/etc/ppd/RICOH_IM_C3000_PS.ppd and when uploading the *.ppd in Computer Management > Printers , the path is /Library/Printers/PPDs/Contents/Resources/RICOH_IM_C3000_PS.ppd. This is also the path in the linked documentation above. Therefore I assume, it should also be used
  • Worth to mention, the printer driver comes as DMG https://support.ricoh.com/bb/pub_e/dr_ut_e/0001343/0001343934/V11300/Ricoh_IM_C3000_C3500_C4500_LIO_1.13.0.0.dmg
    and I just mounted the DMG and took the *.pkg from it. I do not have to touch the PKG before uploading to Jamf - right? 

    Well long story short, I am stuck and do not know, whey the *.ppd is not pushed. 

    If someone has an idea what I am missing - please feel free to share!
    Thank you in advance!

Hi there, 

I have a strange issue with our office printer. The *.ppd file is not pushed to the devices when the printer is installed. 
I have followed this guide https://hcsonline.com/images/PDFs/Jamf_Printers.pdf but also used the Jamf Printer Tool to check if I am doing something wrong. 
 

Here is the point where I am stuck:

  • the path to the PPD is correctly created on the Macs but empty
  • first I thought it is related to a wrong path (if you install locally the pkg, the path is  /private/etc/ppd/RICOH_IM_C3000_PS.ppd and when uploading the *.ppd in Computer Management > Printers , the path is /Library/Printers/PPDs/Contents/Resources/RICOH_IM_C3000_PS.ppd. This is also the path in the linked documentation above. Therefore I assume, it should also be used
  • Worth to mention, the printer driver comes as DMG https://support.ricoh.com/bb/pub_e/dr_ut_e/0001343/0001343934/V11300/Ricoh_IM_C3000_C3500_C4500_LIO_1.13.0.0.dmg
    and I just mounted the DMG and took the *.pkg from it. I do not have to touch the PKG before uploading to Jamf - right? 

    Well long story short, I am stuck and do not know, whey the *.ppd is not pushed. 

    If someone has an idea what I am missing - please feel free to share!
    Thank you in advance!

Hi ​@hmn ,
 

To add a printer with a .ppd file, you can use Jamf Print Manager.
https://learn.jamf.com/en-US/bundle/training-video-shorts-jamf-pro/page/How_to_Add_a_Printer_to_Jamf_Pro_Using_Jamf_Printer_Manager.html
Download it here : 
https://github.com/jamf/jamf-printer-manager/tree/main
, then install the Jamf Print Manager app.

Install the printer on your Mac using the printer pkg and settings.
Then open Jamf Print Manager,
select the printer you have installed (it will appear in Jamf Print Manager).
After you add it, check in Jamf > Settings > Printer.

After that, create Policies to add the pkg and the printer.

​@agungsujiwo thank you for your response. This is what I did - in both cases after the client Mac installs, the ppd path and folder is created but the ppd file is missing...

Reply


Terms & ConditionsCookie settings