We had a lab printer go offline for a period of time.
During this time some of the computers in the lab attempted to print.
Somehow this stopped the print que.
When the print que is stopped and a student attempts to print they can add
the job to the que or start the que, etc.
Now that the printer is back online, when some students attempt to print,
they get that same dialog box asking if they want to start the que or add
the job to the que.
However, and action they take requires an administrative password.
So ultimately, the question is, what is the easiest way to resolve this
issue?
P.S. - Can you confirm my understanding of print ques:
(A) The print que is the engine that manages print jobs and sends them
from the user to the printer. It is a computer-level (not a user-level)
process.
(B) The state of the print que (stopped, started, paused etc), is a
setting that is stored at the computer level, and would affect anybody
(any account) using that computer
(C) The print job, is the actual document being printed, and is stored at
the user level.
Assuming A & B above are true,
(i) anybody who logs into at a computer 1 which has a que that is stopped,
will not be able to print.
(ii) If the user moves to computer 2, their job will print (without being
sent again).
(iii) Once the que is resumed on computer 1, when students with pending
jobs log in, their jobs will print
-- I am not sure if items (ii) and (iii) happen automatically or the next
time they initiate a print job
P.P.S. - Can anyone recommend a good resource on how printers work in OSX
that can help clear up these types of issues?
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| Joel Anderson |
| Director of Technology |
| Hibbing Public Schools |
| www.hibbing.k12.mn.us |
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