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Hi Guys,

Hope you can shed some light on a install issue I am having.

I've created a quark install image in composer by creating
the before & after snapshots.

The install is for Quark 7.2 PPC, when running the install
through Casper it takes about 15 seconds then it says that the install
is successful. But nothing is installed!

The install CD is universal binary but the snapshot is taken
from a PPC mac, which is why I specified the build as PPC. I have
disabled our AV on the Macs I have tested this with (our AV is Symantec
Corporate Edition). All Macs are running 10.4.11.

Any ideas?

Regards,

Ben Toms

IT Support Analyst

Grey Communications Group Limited
Registered No. 1795794, Registered in England
Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
VAT Number GB 404 6245 78

We've run into this several times. Casper is really poor about reporting
failures sometimes.

Quark 7.x should run on Intel regardless of whether or not you've built it
there or on PPC. We use SAV ourselves and while it may slow the install a
little it has never prevented an install.

The best way to troubleshoot is to run the install from the command line so
that you get more feedback on why it's failing. Open the Terminal
application found in /Applications/Utilities and type "jamf help" for a list
of commands. You're interested in the commands for "mounting" the volume and
"installing" the package.

Hope this helps!

--

bill

William M. Smith, Technical Analyst
Digital Information Systems Support
Merrill Communications, LLC
(651) 632-1492

Thanks Bill, I'll go through the terminal route later today or tomorrow.

I'll let you know!!

Regards,

Ben Toms

IT Support Analyst

GREYgroup

Agency Network of the Year - Euro Effies 2005, 2006 & 2007

The Johnson Building

77 Hatton Garden

London, EC1N 8JS

DD: +44 (0) 203 037 3819

Helpdesk: +44 (0) 203 037 3883

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