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Question

Rejected for VPP by Apple

  • April 18, 2018
  • 3 replies
  • 19 views

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Has this happened to anyone else on here? We've been rejected twice now for the volume purchasing program with no reason why or number to phone or email address to enquire about.

Not quite sure what to do next, it would be very handy to have VPP as you will all probably already know.

Thanks
Andy

3 replies

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  • Contributor
  • April 18, 2018

You should contact Apple Care Enterprise Support 866-752-7753.


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  • Valued Contributor
  • April 18, 2018

If you are in the Education space, your region should have an Apple Account Manager and SE. I would advise getting them involved to understand why. If you are in the business pace and are near an Apple Retail Store, engage the business rep at the Apple Retail Store. He might be able to look into it.

Calling AppleCare Enterprise works too, but I'm one of those folks that want a directly accountable individual for something like this.


pete_c
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  • Honored Contributor
  • April 18, 2018

Also, make sure you're using an email address that has never been associated with an AppleID previously - ideally something generic and institutional.