Skip to main content
Question

Remote Update Manager - InCopy/InDesign 2015:

  • September 1, 2015
  • 6 replies
  • 51 views
T
Forum|alt.badge.img+13

I have a Casper Policy/script that runs RemoteUpdateManager weekly on our computers that have Creative Cloud installed. These errors started popping up on our CC 2015 computers that have InCopy and InDesign installed:

09/01/15 09:24:04:402 | [INFO] |  | OOBE | DE |  |  |  | 10668 | ----------- Payload: Adobe ID CC2015 AppBase_11.1.0.122_AdobeInDesign11AppBase-mul 11.1.0.122 {842D21C0-3A78-11E5-B905-9C41D971B9B7} -----------
09/01/15 09:24:04:402 | [INFO] |  | OOBE | DE |  |  |  | 10668 | ERROR: DF015: Unable to delete symlink "/Applications/Adobe InDesign CC 2015/Plug-Ins/InCopyWorkFlow/Assignment UI.InDesignPlugin/Resources"(Seq 5938)
09/01/15 09:24:04:402 | [INFO] |  | OOBE | DE |  |  |  | 10668 | ERROR: DW063: Error rolling back command ARKRegisterApplicationCommand(Seq 5937)

08/31/15 17:48:12:335 | [INFO] |  | OOBE | DE |  |  |  | 26818 | ----------- Payload: Adobe IC CC2015 AppBase_11.0.1.105_AdobeInCopy11AppBase-mul 11.0.1.105 {6909C05E-2166-11E5-877D-A918CD5DD267} -----------
08/31/15 17:48:12:335 | [INFO] |  | OOBE | DE |  |  |  | 26818 | ERROR: DF015: Unable to delete symlink "/Applications/Adobe InCopy CC 2015/Plug-Ins/InCopyWorkflow/InCopy Bridge UI.InDesignPlugin/Resources"(Seq 186)

I know this isn't a Casper issue - just wondering if any other Casper admins are seeing this with scripts failing and policies erroring out. Here's my Adobe forum thread for more info:

https://forums.adobe.com/thread/1942611

Thanks,

~Ted

    6 replies

    T
    Forum|alt.badge.img+13
    • taugust04
    • Author
    • Valued Contributor
    • September 5, 2015

    Bump.

    I guess I'm the only one seeing this? Looks like I'll have to investigate what's unique to the CC 2015 install in my environment if thats the case. Sigh...

    S
    Forum|alt.badge.img+12
    • sean
    • Contributor
    • September 6, 2015

    For your info:

    09/06/15 20:45:59:953 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 522409 | *** Installing (AdobeInDesignCC2015-11.0/11.1.0.122) ...
09/06/15 20:49:06:359 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 522409 | InstallUpdates is successfull
09/06/15 20:49:06:359 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 522409 | *** Successfully installed (AdobeInDesignCC2015-11.0/11.1.0.122) ...
    L
    Forum|alt.badge.img+16
    • Look
    • Valued Contributor
    • September 6, 2015

    How are you installing Adobe?
    We had update issues with an earlier version of CC when it was installed directly out of Casper.
    We moved to putting the pkg into a dmg and deploying it and then running it locally instead.
    It took much longer but at least it was reliable.

    S
    Forum|alt.badge.img+12
    • sean
    • Contributor
    • September 7, 2015

    Individual packages created with CCP (Named License) and uploaded to Absolute. Still generally avoiding CC, so we only have a handful of users with a CC install.

    T
    Forum|alt.badge.img+12
    • tomt
    • Valued Contributor
    • May 10, 2016

    Running into this same issue with InDesign when using either RUM or manually with AAM updates.

    Original package was created with CCP (serialized license) and deployed by JSS 9.8.2.

    S
    Forum|alt.badge.img+7
    • Shoesmithlc
    • Contributor
    • December 14, 2016

    try building it in CCP and pushing it through Casper.. Plus this might other forum might help

    https://www.jamf.com/jamf-nation/discussions/22311/installing-adobe-cc-having-issues#responseChild134782

    Terms & ConditionsCookie settingsAccessibility statement