Self Service +

My understanding right now of how SS+ is deployed, when the setting to push it automatically is enabled in Settings > Self Service+ where it’s labeled “Use Self Service+ as the default end user application” right underneath that text it also states “Selecting this option uninstalls Self Service classic from end user devices”.

This would seem to imply that when Jamf makes Self Service+ the only option for deployment in March, it will be removing the classic Self Service.app from all devices. Someone from Jamf should really chime in here to confirm this, or deny it if that’s not what will happen. But my guess is this will be the way it works.

In terms of the UI changes, yes, there are more clicks now, several more in fact, since by default the landing page only seems to bring up to Featured items. You then have to click Categories, and then All to see all install options. So two extra clicks and to new users, it’s buried and not intuitive at all.

In the old application, we could specify in the Self Service settings on the Jamf Pro console what page to open upon launch. But even with that already in place, for example, set to “All Items”, the new application ignores this, which is frustrating to say the least. I really hope Jamf expands what we can do with the new application. Right now, although I like some of the integration with Jamf Connect and password sync, etc, many other aspects of the new program are still a step back compared to what we had before.

My hope is once the old application is gone, all those config settings in the console will start to apply to Self Service+, but something tells me I’ll be disappointed here.

 I did just what you mentioned mm, thank you.

​@mm2270 - Will this automatically remove Classic Self Service on all devices? From what I read in the deployment guide, it looks like it only removes Classic on macOS 13+. We still have a number of devices below macOS 13 that we’re planning to upgrade eventually. I’m thinking I might just deploy a policy to remove Classic on those, but I’m not sure if it’s better to do that before enabling the global SS+ setting or after. Curious what others have done here. I am new to Jamf so everything is a learning curve right now for me but it’s exciting! 

I talked to Jamf support about this: Essentially Self Service Classic will not be auto removed from Macs unless they are running macOS 12 or below (less than 13) or if you’re deploying Self Service + via Jamf Cloud Services. Really wish their documentation would be more clear about this.

As for the issue of not being able to choose the default landing page in Self Service +, the best we can do is comment and vote on https://ideas.jamf.com/ideas/USER-I-192 and let Jamf know this is a priority for many of their customers.

I’ve also told them that we’re not happy about all of this. You may want to reach out to your account rep and let them know as well. I’ve also let them know that not having Jamf Cloud servers available in Canada like they have in Germany and Australia is not acceptable. Because of our privacy laws in Canada and BC we can’t easily use cloud services located in the USA.

You can keep the Self Service application as it is for the macOS 13 and below systems. The complete removal of the classic Self Service is not expected to occur until the end of 2026.

Yes you should be bale to keep it up untill the depreciation.

If I am wrong please give me feedback. 

Thank you.