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Self Service +

  • January 21, 2026
  • 1 reply
  • 116 views
M
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We’ve been testing Self Service + (deployed via a policy since we can’t use Jamf Cloud Services). First impression is: why did they change what the user first sees when they open Self Service?

In Self Service classic the user would see the items that they can run. Now in + they have to click in a few spots to get a list of items to run - aren’t we going backwards in making this easier for our end users?

I hope that Jamf will provide some way to customize this behaviour - I want to be able to specify what section of of Self Service + loads at startup. I also don’t like that our administrator account is listed on that initial screen that loads - would be good to be able to suppress that completely since we don’t use Jamf Connect.
 

And does anyone know what Jamf means by deprecating classic Self Service? Is it simply not going to function anymore or will it simply not be updated? And is it not going to install on new Macs and will it be removed from existing Macs automatically - could we override that? So many questions with no comprehensive info about this switch (at least that I could find)!

1 reply

mm2270
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  • mm2270
  • Legendary Contributor
  • January 21, 2026

My understanding right now of how SS+ is deployed, when the setting to push it automatically is enabled in Settings > Self Service+ where it’s labeled “Use Self Service+ as the default end user application” right underneath that text it also states “Selecting this option uninstalls Self Service classic from end user devices”.

This would seem to imply that when Jamf makes Self Service+ the only option for deployment in March, it will be removing the classic Self Service.app from all devices. Someone from Jamf should really chime in here to confirm this, or deny it if that’s not what will happen. But my guess is this will be the way it works.

In terms of the UI changes, yes, there are more clicks now, several more in fact, since by default the landing page only seems to bring up to Featured items. You then have to click Categories, and then All to see all install options. So two extra clicks and to new users, it’s buried and not intuitive at all.

In the old application, we could specify in the Self Service settings on the Jamf Pro console what page to open upon launch. But even with that already in place, for example, set to “All Items”, the new application ignores this, which is frustrating to say the least. I really hope Jamf expands what we can do with the new application. Right now, although I like some of the integration with Jamf Connect and password sync, etc, many other aspects of the new program are still a step back compared to what we had before.

My hope is once the old application is gone, all those config settings in the console will start to apply to Self Service+, but something tells me I’ll be disappointed here.

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