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Question

Self Service 8.21

  • August 17, 2011
  • 6 replies
  • 17 views
golbiga
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I upgraded my JSS this morning and everything seemed to go smoothly. I went to one of my coworker's Mac to check out Self Service and after launching it I get a pop up that says.

Self Service has Encountered a Problem. Could not connect to the server "Server" Unable to verify the JSS version. Please contact your administrator.

Weird thing is on other machines that were upgrade, it works just fine. Any ideas what might be causing this?

Thanks
Allen

    6 replies

    D
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    • daworley
    • Valued Contributor
    • August 17, 2011

    Is the troublesome Self Service a different version than your JSS?

    8.21 has a new version of Self Service, and also a one-click option in the JSS to install it on all managed machines. That might explain some computers being just fine, but others less so.


    Douglas Worley

    Sent from my iPaddle

    golbiga
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    • golbiga
    • Author
    • Employee
    • August 17, 2011

    It's running 8.21. I checked the option. I'm seeing another issue with another mac where Self Service isn't showing any items. Also the newest version. Both of those machines are running 10.5.8. The ones that seem to be fine are 10.6.8.

    Allen

    M
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    • Matt11
    • Valued Contributor
    • August 17, 2011

    I had a similar issue. I ended up deleting the old self service and letting the JSS push the new version itself. It worked for me!

    --
    Matt Lee, CCA/ACMT/ACPT/ACDT
    Senior IT Analyst / Desktop Architecture Team / Apple S.M.E / JAMF Casper Administrator
    Fox Networks Group

    A
    • Anonymous
    • August 17, 2011

    You might check the jamf binary version. I know I had one machine that had self service at 8.2, but the jamf framework was still 7.31.

    golbiga
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    • golbiga
    • Author
    • Employee
    • August 17, 2011

    jamf version = 8.21
    self service version = 8.21

    I deleted all preferences and ran jamf createconf, it can also connect to jamf jss.

    Allen

    golbiga
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    • golbiga
    • Author
    • Employee
    • August 19, 2011

    Turns out that 10.5 did not trust our Entrust cert. If allowInvalidCertificate is set to false in com.jamfsoftware.jamf.plist then I would see the error. So I pushed the cert to all 10.5 machines and that issue seems to be resolved.

    On one machine I'm still having issues though and I'm not sure what's going on. I turned on debug_mode and all I see in the log is com.jamfsoftware.selfservice: init over and over again. Within the App I just have a blank screen. I've trashed all things jamf on this machine, removed it from the JSS and re-added it. Same exact error.

    Any thoughts?

    Thanks
    Allen

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