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Question

Self Service 9.81 acting strange

  • October 20, 2015
  • 1 reply
  • 9 views
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Situation: trying to set up a self service policy for iBooks Author.

Created a policy in the JSS (version is 9.81 - hardware is a mid 2012 Macbook pro running 10.10.5) to make iBooks Author available in self service (free from the app store, but it takes a very long time to download for some reason even though it's very small, so I wanted to make it available locally).

Tried to install it on another 10.10.5 Macbook Pro using self service 9.81and it stalled right at the very end. After I force quit self service, the application was installed and worked fine. Not a very good end user experience though.

Also tried to install it on a 10.11 macbook pro (self service 9.81) and that failed partway through with the error "Self Service has Encountered a problem. Quit and re-open self service to try again." Neither re-starting self service nor the whole machine made any difference. It continues to fail with this error.

Anyone else had these problems with self service? Any solutions?

Thank you.

    1 reply

    Chris_Hafner
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    • Chris_Hafner
    • Jamf Heroes
    • October 25, 2015

    Hey, sorry for the slow response. I've seen this on a few machines (Well, more reports of just this). The few that I've actually seen have been sorted by a restart and a PRAM zap. I will be looking into it next week assuming that there are any others to be found at my site. I haven't tested it at all on 10.11 but try zapping the PRAM and see where you get and we will compare notes this week!

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