+2I have some iOS Devices which has installed the self service app but the server from the self service is unreachable. Jamf Pro Version 10.45.0-t1678116779.
iPad Air: iOS 12.4.7
iPhone SE Gen3: 16.4.1
InstallType is Manually install over a group. The Cloud Distribution point test is successfully.
A reinstallation or completely new install of an Device aren't working.
Thanks for the help
+13screen time restrictions or vpn on the device?
or against the iCloud account if its a family sharing account?
+2There is nothing like that on the devices
+13It's been a long time since I have touched our self-service distribution...
once upon. time, it used to be distributed through settings, but we moved it to managed app distribution, with a 5000 licence VPP distribution.
using the following management app config
<dict>
<key>INVITATION_STRING</key>
<string>$MOBILEDEVICEAPPINVITE</string>
<key>JSS_ID</key>
<string>$JSSID</string>
<key>SERIAL_NUMBER</key>
<string>$SERIALNUMBER</string>
<key>DEVICE_NAME</key>
<string>$DEVICENAME</string>
<key>MAC_ADDRESS</key>
<string>$MACADDRESS</string>
<key>UDID</key>
<string>$UDID</string>
<key>JSS_URL</key>
<string>https://mdm_url:8443/</string>
</dict>
but if it is working for others and not the ones in hand, I would look at, language settings, time settings and network settings, are set as expected.
+13Ive seen cases where the end user has deleted and installed it direct from the App Store. resulting in no managed app distributed config.
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