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I have some iOS Devices which has installed the self service app but the server from the self service is unreachable. Jamf Pro Version 10.45.0-t1678116779. 

iPad Air: iOS 12.4.7

iPhone SE Gen3: 16.4.1

InstallType is Manually install over a group. The Cloud Distribution point test is successfully.

A reinstallation or completely new install of an Device aren't working.

Thanks for the help

screen time restrictions or vpn on the device?

screen time restrictions or vpn on the device?


or against the iCloud account if its a family sharing account?

There is nothing like that on the devices

It's been a long time since I have touched our self-service distribution...

once upon. time, it used to be distributed through settings, but we moved it to managed app distribution, with a 5000 licence VPP distribution.

using the following management app config

<dict>
<key>INVITATION_STRING</key>
<string>$MOBILEDEVICEAPPINVITE</string>
<key>JSS_ID</key>
<string>$JSSID</string>
<key>SERIAL_NUMBER</key>
<string>$SERIALNUMBER</string>
<key>DEVICE_NAME</key>
<string>$DEVICENAME</string>
<key>MAC_ADDRESS</key>
<string>$MACADDRESS</string>
<key>UDID</key>
<string>$UDID</string>
<key>JSS_URL</key>
<string>https://mdm_url:8443/</string>
</dict>

 

 

but if it is working for others and not the ones in hand, I would look at, language settings, time settings and network settings, are set as expected.

Ive seen cases where the end user has deleted and installed it direct from the App Store. resulting in no managed app distributed config.

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