self service asking for admin credentials

Same issue here. I ended up deploying 8.1 version of Self Service through a policy (looks a bit ugly compared to the new one) but it worked. Waiting for the newer new version that won't have this issue.

Steven Russell | Capistrano Unified School District | Technology Support Specialist

We are seeing the same issue. We are doing upgrades through self service and we reboot the machine to the Netboot image. It ask for Admin Creds. :(

Marcus

Try resetting the management account password on the machine and make sure it matches up in the JSS

When we had this issue last its because the JSS was looking for an account called "madmin", but the management account we use is called "recon"

We updated that and it worked. Just ensure that the management account credentials are consistent.

John

Second that. Our management account credentials get spun once every day and sometimes machines get "out of sync" with the JSS. The typical symptom is prompting of admin password for Self Service items.

j
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Jared F. Nichols
Desktop Engineer, Client Services
Information Services Department
MIT Lincoln Laboratory
244 Wood Street
Lexington, Massachusetts 02420
781.981.5436

I've seen the same issue with Self Service prompting for admin, but I can't pinpoint what's actually causing it. Often times I'll run a policy and it will execute, then I'll quit self service and relaunch and run another policy, and I'll be prompted for Admin. A logout/login always fixes the problem, and I would imagine a recon or manage command would as well, but I don't know why it's happening in the first place.

Our management account is static so the machine shouldn't ever be "out of sync" with our JSS...

I also didn't see this issue before upgrading to 8.21.

Bob

"Our management account is static so the machine shouldn't ever be "out of sync" with our JSS..."

us too.

Has anyone reported it in a ticket to JAMF? Maybe we'll do that today and see what support says.

ben janowski
Senior Macintosh Support Technician
Kohl's Mac Support Team
262.703.1396 | benjamin.janowski at kohls.com

That means the casper password is out of sync with that client in the JSS database. A few things to remedy:

1) Rerun the quickadd.pkg

2) Edit the details of the machine in question and re-input the username and password

3) run recon after doing so to update inventory

This is how I have dealt with it

That doesn't mean the object in the database isn't off, broken links,
or corrupted.

Thanks for the insights Thomas.

I tried each of your suggestions, and I was really hoping it would be that easy, but it didn't seem to help.
It seems to be each machine we spot check too - I haven't found one that doesn't require admin creds for this policy yet.

I'm going to open that ticket with support - I'll report back the solution if we get to one!

ben janowski
Senior Macintosh Support Technician
Kohl's Mac Support Team
262.703.1396 | benjamin.janowski at kohls.com

Hey everyone -

support got back to me already. sounds like it's a known issue. Just gotta sit tight for now:

Thank you for contacting support. I apologize that we are seeing this behavior with Self Service. This is a current defect, Dev ID: D-001811, that has been submitted to the development team for further evaluation. We may reference the release notes of a future release to verify this has been resolved.

ben janowski
Senior Macintosh Support Technician
Kohl's Mac Support Team
262.703.1396 | benjamin.janowski at kohls.com