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I'll try to keep this as short as possible folks, promise.

 

I have two issues rearing their heads around the corner:

First being that devices that have been enrolled for some time now have suddenly started asking the User to login with Jamf credentials in order to use Self Service. This is happening despite the fact that the mobile device in question has been using Self Service just fine until this point.

 

Second is a device that is showing within School Manager as Supervised and Jamf as Managed, is suddenly denying access to Self Service altogether. For a little bit of background, our team just swapped from on On Prem to Cloud last week. I know it's easy to just say it's an issue that may have occurred during migration but I'm not so easy to jump to that conclusion with confidence. Any ideas and insights as to how to resolve these issues would be greatly appreciated; especially if this continues to pop-up with other devices.

 

Thank you

For Self Service, a setting in jamf can be set to require user login. I assume this has been set differently in your cloud instance than in your OnPrem.

@jeralme "Enable Self Service User Login" in Settings > Self Service could have been enabled. We had the same issue when we migrated from On-Prem to Cloud. We found out clicking the "Single Sign-On Options for Jamf Pro" in System > Single sign-on enables this feature. Even you disable this option in Single sign-on settings, Enable Self Service User Login does not get deselected. 

Thanks

On prem > cloud is what is perking my ears. 

 

We went through a similar change and found that we had a proxy, in our case Netskope, that was jacking up web traffic. If *.jamfcloud.com is not in full full bypass, it will mess with self service getting to jamfcloud, breaking certificates, etc. 

 

Look into that and work your way back. Especially if they worked fine before and now is asking for creds. We saw this exact situation. 

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