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Self service Printers

  • August 21, 2020
  • 3 replies
  • 31 views

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I installed a printer via self service, and it installed fine. Afterwards I went in and removed the printer manually, but the option isn't coming back up in self service to install the printer again. I'm assuming I missed a setting in the policy when I set it up?

Best answer by pete_c

Change the policy's execution frequency from any of the Once options to Ongoing.

3 replies

pete_c
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  • Honored Contributor
  • Answer
  • August 21, 2020

Change the policy's execution frequency from any of the Once options to Ongoing.


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  • Contributor
  • August 21, 2020

Check your "Execution Frequency" in the General payload of your Self Service policy. I usually keep my Self Service policies either set to "Once a Day" or "Ongoing". The other thing you can do is go into the Logs for the policy and flush the log for the computer you are working on. Typically for printers via Self Service, I keep my Execution Frequency set to Ongoing.


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  • Author
  • New Contributor
  • August 21, 2020

Yep, that was it! Thanks!

Conversely, is there a way with the self service portal to have an uninstall or remove button?