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Self Service - Running policy

  • September 5, 2014
  • 4 replies
  • 3 views
A
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When I have students open Self Service and try to download an app Self Service gets stuck on Running Policy.
Has anyone seen this behavior before?

Best answer by adamlalicker

Yes, the issue we where have had to do with the clients having an older version of the JAMF binary than what the JSS was running. When we updated the clients to the same version as the JSS everything works fine.

    4 replies

    J
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    • jgwatson
    • Contributor
    • 123 replies
    • September 8, 2014

    Yes, we switched to the new app and this doesn't happen anymore (at least not as often.)

    C
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    • ctangora
    • Contributor
    • 194 replies
    • September 8, 2014

    What is the 'new app'? The app you were installing or a newer version of Self Service?

    Y
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    • Yalem
    • New Contributor
    • 4 replies
    • September 30, 2014

    I am having the same issue. Any resolution? This is only happening with one user so far.

    A
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    • adamlalicker
    • Author
    • Contributor
    • 16 replies
    • Answer
    • September 30, 2014

    Yes, the issue we where have had to do with the clients having an older version of the JAMF binary than what the JSS was running. When we updated the clients to the same version as the JSS everything works fine.


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