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Selfservice APPs not installing (IOS)

  • March 28, 2021
  • 1 reply
  • 11 views

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2021-03-28 11:14:44,878 [INFO ] [duledPool-1] [VppLicenseMonitor ] - License monitor completed after 373.36 seconds
2021-03-28 11:15:31,505 [INFO ] [Thread-4127] [InstallMDMAction ] - Entered com.jamfsoftware.jamf.installmdmrequest for type: APP, id: 264, username: , selfServiceUsername: null, remove: false
2021-03-28 11:15:33,094 [INFO ] [Thread-6 ] [InstallMDMAction ] - Entered com.jamfsoftware.jamf.installmdmrequest for type: APP, id: 122, username: , selfServiceUsername: null, remove: false
2021-03-28 11:15:33,732 [INFO ] [Thread-11 ] [InstallMDMAction ] - Entered com.jamfsoftware.jamf.installmdmrequest for type: APP, id: 273, username: , selfServiceUsername: null, remove: false
2021-03-28 11:15:34,898 [INFO ] [Thread-10 ] [InstallMDMAction ] - Entered com.jamfsoftware.jamf.installmdmrequest for type: APP, id: 123, username: , selfServiceUsername: null, remove: false
2021-03-28 11:15:35,460 [INFO ] [Thread-16 ] [InstallMDMAction ] - Entered com.jamfsoftware.jamf.installmdmrequest for type: APP, id: 125, username: , selfServiceUsername: null, remove: false
2021-03-28 11:15:35,946 [INFO ] [Thread-17 ] [InstallMDMAction ] - Entered com.jamfsoftware.jamf.installmdmrequest for type: APP, id: 65, username: , selfServiceUsername: null, remove: false
2021-03-28 11:15:37,919 [INFO ] [Thread-18 ] [InstallMDMAction ] - Entered com.jamfsoftware.jamf.installmdmrequest for type: APP, id: 973, username: , selfServiceUsername: null, remove: false
2021-03-28 11:15:37,951 [ERROR] [Thread-18 ] [LegacyInstallMDMHandler ] - Error while handling Install MDM Action for app
org.springframework.dao.IncorrectResultSizeDataAccessException: query did not return a unique result: 2; nested exception is javax.persistence.NonUniqueResultException: query did not return a unique result: 2

1 reply

  • March 28, 2021

I’d start by going to settings > JAMF pro server logs and enabling verbose mode and see if that provides any more details about what is happening. When you submit your support ticket to JAMF the verbose logs would be helpful.