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Question

Sending Lock Device for IOS device doesn't lock the device

  • May 7, 2014
  • 1 reply
  • 7 views
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We click on the Lock Device icon in the Management tab for an iPad, the command completes, but the device doesn't lock. We see the command completed in the History tab. Any ideas what I might be missing?

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    • jmccartney
    • New Contributor
    • May 7, 2014

    Forgive me if I'm stating the obvious, but does the device have a passcode on it? Without a passcode, sending a lock command simply puts the device back at the lock screen, but doesn't actually lock it.

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