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Sophos Issues/Wont Install & Hanging

  • October 16, 2018
  • 2 replies
  • 9 views
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Good afternoon everyone, hope all is well. We have been having some issues with Sophos Antivirus for a couple months. When installing Sophos, the policy freezes. If I run a sudo jamf policy in terminal, Sophos just hangs there. I have a policy that calls other policies to run during enrollment. When I set up a new computer Sophos won't install at all. The software wont install during recurring checkin as well. Below is the script that we are using here. The script is places in a policy

!/bin/sh

cd /Users/Shared/
rm -R Sophos
curl -O https://dzr-api-amzn-us-west-2-fa88.api-upe.p.hmr.sophos.com/api/download/fa963ad5d5fadf32d0ead0dea5861dc2/SophosInstall.zip
unzip SophosInstall.zip &> /dev/null
chmod -R +x /Users/Shared/Sophos Installer.app/
/Users/Shared/Sophos Installer.app/Contents/MacOS/Sophos Installer --install
rm -R Sophos
exit 0

    2 replies

    damienbarrett
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    • damienbarrett
    • Honored Contributor
    • 343 replies
    • October 16, 2018

    Yeah, we're discussing this here: https://www.jamf.com/jamf-nation/discussions/23168/sophos-cloud-installs

    Scroll the end. Steve Wood has some suggestions on how to make the script a bit more tolerant (but it appears the true fix is going to have to come from Sophos).

    stevewood
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    • stevewood
    • Hall of Fame
    • 1799 replies
    • October 16, 2018

    I posted this in the other discussion, but to make sure it is seen by more folks:

    I did hear back from Sophos today. I do not have a case # yet, but I did get this from them:

    This looks to be related to something we may be tracking and working on already. Once I get your logs etc into the case, I’ll have it reviewed by our GES team. They’ll be able to confirm for us if it’s the same issue, and provide updates on that investigation and any related fixes.

    So it looks like they're aware, now we just need everyone to open cases with Sophos so they are really aware of the scope.


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