I have done the OTA iOS 7 update on a few devices that were put into supervised mode on iOS 6 and have noticed the supervision profile has mysteriously disappeared after the update. Game Center and iMessage was still disabled until I took it out of scope for that profile and put it back in scope. Now they will not "re-disable". Has anybody else come across this?
Question
Supervision Profile Disappearing after iOS 7 OTA Update
+9On your device that was updated from 6.1.3 to 7.0.3 if you go to Settings > General > About under the device name does it say "This device is supervised by..."? If so the device is still supervised. http://support.apple.com/kb/HT5974
Configurator 1.4.1 allows you to pull the supervision certificate to email to apple so that they can build you a new supervision profile that you can then deploy to your devices via Casper. See the article http://support.apple.com/kb/TS5233 for directions on how it works...
+14I am still losing Supervision when I try to restore an iTunes backup from an unsupervised device.
Here are my steps.
Have user turn off Find my iPad on their iOS 7 Unsupervised iPad that is not enrolled in MDM.
Have user back up their iPad to iTunes.
Completely Erase the iPad in Settings -> General -> Reset
Plug into Configurator 1.4.1 and Prepare with Supervision. I happen to also be allowing connecting to iTunes.
From the setup wizard, choose Restore from iTunes. Plug into user's iTunes and Restore.
There are no profiles, and Settings -> General -> About does not indicate supervision.
+9I am still losing Supervision when I try to restore an iTunes backup from an unsupervised device. Here are my steps. Have user turn off Find my iPad on their iOS 7 Unsupervised iPad that is not enrolled in MDM. Have user back up their iPad to iTunes. Completely Erase the iPad in Settings -> General -> Reset Plug into Configurator 1.4.1 and Prepare with Supervision. I happen to also be allowing connecting to iTunes. From the setup wizard, choose Restore from iTunes. Plug into user's iTunes and Restore. There are no profiles, and Settings -> General -> About does not indicate supervision.
Has this ever worked though? A backup seems to include any profiles that were originally on the device, so doesn't make sense that restoring a backup that didn't have the supervision profile would overwrite the profile that was there. Restoring an iTunes backup doesn't merge the backup data/settings with the existing data/settings.
Is your concern that users can remove the supervision on these devices just by restoring a backup? If so, I think that is one of the things you need to weigh up when you allow the 'Connect to iTunes' option in Configurator.
+14When I originally tested it was with iOS 6 Unsupervised to 7 Supervised, so yes I think the process worked. I was using an iCloud backup during that testing.
A year ago our teachers were provided with iPads by the Principal without management. I want to allow them to retain all the work they have done and also the capability of loading content via iTunes, yet make the devices Supervised so we can retain ownership of the apps.
I am unclear on what a backup contains or how it is applied. I saw a posting somewhere that restarting and refreshing Supervision on the iPad immediately after the iTunes restore might work.
I'll test again with Configurator 1.4.2 this week. I'll also revisit iCloud backup and restore. I wanted to make it simple with iTunes and also they may have more than 5 GB of content by now.
thanks!!!
chris
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