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The operation couldn’t be completed. (NSURLErrorDomain error -1100.)

  • May 9, 2014
  • 12 replies
  • 154 views
M
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Hi everyone,

I recently updated a Mac Pro from 10.6.8 to 10.9.2 through Self Service. The user tried to run Apple Remote Desktop and received a message to update ARD in order to use it. Running software update generated the error

The operation couldn’t be completed. (NSURLErrorDomain error -1100.)

The same message occurs when I run softwareupdate from the command line. I tried removing our internal SUS settings as per the instructions in http://support.apple.com/kb/ht4069 , same error. Some googling suggests this error can be caused by Avast , which we don't use, but I uninstalled McAfee Security anyway. Still receive the same error. Does anyone have any suggestions?

Thanks,

-Mike

    12 replies

    L
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    • lisacherie
    • Valued Contributor
    • May 9, 2014

    Are you using an internal SUS or receiving updates from Apple?

    What is the CatalogURL?

    T
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    • tkimpton
    • Honored Contributor
    • May 9, 2014

    Lisa is right have a look at the plist in /Library/Preferences/ and make sure it's correct. I had this on the past and did my head in for a while :(

    M
    Forum|alt.badge.img+6

    Lisa- I had previously been using an internal SUS but I had reset the Mac to use Apple's servers.

    L
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    • lisacherie
    • Valued Contributor
    • May 9, 2014

    Are you able to see the catalogue in a web browser?

    Do you mind sharing the current value of CatalogURL (you can do a defaults read of com.apple.SoftwareUpdate)

    M
    Forum|alt.badge.img+6

    When i read the CatalogURL, i get the response:

    The domain/default pair of (/library/preferences/com.apple.SoftwareUpdate, CatalogURL) does not exist

    When I try to access the sucatalog in a web browser, it gives me a 404.

    L
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    • lisacherie
    • Valued Contributor
    • May 9, 2014

    Try this:

    sudo defaults read /Library/Preferences/com.apple.SoftwareUpdate CatalogURL

    M
    Forum|alt.badge.img+6

    I still receive the same response

    bentoms
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    • bentoms
    • Hall of Fame
    • May 9, 2014

    Do you have an internal SUS? Is it running 10.9?

    Also, if you run the below it should revert the mac to apples sus's:

    sudo JAMF removeSWUsettings
    M
    Forum|alt.badge.img+6

    Do you have an internal SUS? Is it running 10.9?

    Yes

    Also, if you run the below it should revert the mac to apples sus's:

    Just tried this, still recieve the NSURLErrorDomain error

    bentoms
    Forum|alt.badge.img+35
    • bentoms
    • Hall of Fame
    • May 9, 2014

    Hmmm.. Any proxies in place? Does the macs network settings look ok?

    F
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    • franton
    • Esteemed Contributor
    • May 9, 2014

    Ahh this old chestnut.

    I used to get this a lot on our depreciated OS X SUS. It turned out that if a computer didn't need updates, it would return that exact error. If an update was available, then it would work ok. I used to reset the OS X SUS on a regular basis: it would work for a while and start doing this over and over.

    My solution was to rip the entire thing out and replace it with a reposado / margarita combo server. Worked like a dream since then.

    M
    Forum|alt.badge.img+6

    The weird thing about that though, is that the Mac DID actually have a new update available (ARD 3.7.2) when it first encountered the error.

    I suspect that something went weird during the upgrade from 10.6 to 10.9, as i have many other Mac clients still on 10.8.5 that use our SUS and don't have issues.

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