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Uninstalling Adobe Creative Cloud Device Licenses

  • May 15, 2015
  • 5 replies
  • 33 views
D
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Hi y'all,

I'm considering a modular approach to the Creative Cloud apps, and I recently discovered that running the uninstaller (created by Adobe CCP) disassociates the device from the license in the Adobe Portal, deactivating it. That's great, except what if I have multiple packages in Self Service (say, one for video production and one for web design)? Would uninstalling one, deactivate the Creative Cloud license for both? Has anyone found themselves in similar waters? It's safe to assume we are only interested in the full Creative Cloud license (all of the apps) for this example.

Thanks!

Best answer by foigus

Note we have an ETLA and serialized installations, so I can only speak directly to that.

In our case if we use CCP to create a "serialized" installation of an application, the CCP uninstaller removes that serial number. So (ignoring the legality issues of breaking apart "suite" licenses) if we created:

  • After Effects CC 2014 CCP pkg w/serial number "12345"
  • Premiere CC 2014 CCP pkg w/serial number "12345"

And then we:

  • Install After Effects CC 2014 CCP pkg
  • Install Premiere CC 2014 CCP pkg
  • Uninstall After Effects CC 2014 CCP pkg (via the CCP uninstall pkg)

Premiere CC 2014 would become unserialized, since the AE CC 2014 uninstall removes the license ("12345") that Premiere depends on. My solution depends on the ability to do three things:

  • Create an unserialized installation (a "Named User" install)
  • Being able to "Create a License File" (in your case against a license pool)
  • Being able to remove a (pooled) license via Adobe's command line tools

If you can do those three, see:

Also worth reading: Fixing Adobe CCP’s Broken Uninstallers

    5 replies

    bentoms
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    • bentoms
    • Hall of Fame
    • May 15, 2015

    @dferrara i'm not certain, but I know a guy that might know.

    Paging @foigus

    F
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    • foigus
    • New Contributor
    • Answer
    • May 15, 2015

    Note we have an ETLA and serialized installations, so I can only speak directly to that.

    In our case if we use CCP to create a "serialized" installation of an application, the CCP uninstaller removes that serial number. So (ignoring the legality issues of breaking apart "suite" licenses) if we created:

    • After Effects CC 2014 CCP pkg w/serial number "12345"
    • Premiere CC 2014 CCP pkg w/serial number "12345"

    And then we:

    • Install After Effects CC 2014 CCP pkg
    • Install Premiere CC 2014 CCP pkg
    • Uninstall After Effects CC 2014 CCP pkg (via the CCP uninstall pkg)

    Premiere CC 2014 would become unserialized, since the AE CC 2014 uninstall removes the license ("12345") that Premiere depends on. My solution depends on the ability to do three things:

    • Create an unserialized installation (a "Named User" install)
    • Being able to "Create a License File" (in your case against a license pool)
    • Being able to remove a (pooled) license via Adobe's command line tools

    If you can do those three, see:

    Also worth reading: Fixing Adobe CCP’s Broken Uninstallers

    D
    Forum|alt.badge.img+12
    • dferrara
    • Author
    • Contributor
    • May 15, 2015

    @bentoms @foigus

    That's exactly what I needed. Thank you both for taking the time. Enjoy your weekends!

    T
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    • timsutton
    • New Contributor
    • May 15, 2015

    Please take the time to complain to Karl Gibson and the Adobe IT team about this. They've acknowledged it's a bug but haven't provided any details regarding priority or when they expect to have a fix released.

    http://blogs.adobe.com/oobe/author/karl-gibson

    bentoms
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    • bentoms
    • Hall of Fame
    • May 16, 2015

    @dferrara NP.

    @foigus thanks fella, & to the mystery helper. Haha

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