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Question

VPP App not installing on some machines?

  • September 14, 2018
  • 3 replies
  • 42 views
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Trying to find rhyme, reason, and solution here.

I've got iMovie pushing out to 170+ devices. According to JAMF, it's installed on all of the targeted machines. BUT, for about a dozen macbooks, if you type 'imovie' into the Finder, it opens up the app store instead of the actual application. I've tried rerunning "sudo jamf policy" to try to trigger a check about imovie, but no luck.

I have also tried "sudo jamf removemdmprofile" followed by "sudo jamf manage".

When I look in Finder -> Applications, I saw iMovie listed, but with a little black X in the corner. After doing the removeprofile and manage steps, the X went away, but iMovie still opens the App Store.

I'd really prefer not to re-image a dozen machines today in the hopes that iMovie actually works, so if anyone has any suggestions, I'd appreciate it.

    3 replies

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    • wesleya
    • New Contributor
    • September 14, 2018

    Is there an MDM-enabled user on these problematic MacBooks? Does running "sudo jamf manage" enable MDM for the logged in user?

    Here are a couple other "fixes" we've had to use in our environment:
    - Edit and Save the Mac App Store App - This one is complete voodoo, but I have seen it work
    - Have the device submit inventory without the app installed at all (which queues up the MDM commands)
    - For a quick fix, you could package iMovie and install it on these manually. Not ideal, but supposedly 10.7 is supposed to handle VPP for macOS a bit better

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      • NCSD
      • Author
      • New Contributor
      • September 14, 2018

      Yeah; the macbooks, both those that are working and those that are not, have the same main MDM user. sudo jamf manage did not improve the situation. I will try the edit and save next week. Quittin' time. ;)

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      • NCSD
      • Author
      • New Contributor
      • September 17, 2018
      Here are a couple other "fixes" we've had to use in our environment: - Edit and Save the Mac App Store App - This one is complete voodoo, but I have seen it work - Have the device submit inventory without the app installed at all (which queues up the MDM commands) - For a quick fix, you could package iMovie and install it on these manually. Not ideal, but supposedly 10.7 is supposed to handle VPP for macOS a bit better

      First one didn't seem to do anything at first, but eventually it seems like it kickstarts the download. It's been a good hour since I finished the setup and I've restarted multiple times, but I now have what appears to be an installing status bar on the imovie icon on multiple machines. Thanks for this suggestion! I've got a handful of others to check on.

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